Technology Innovation & Data Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role

• Technology Innovation & Data Specialist is Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

What you will do

• Assist with user and system administration, including account management and access troubleshooting.
• Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems.
• Contribute to IT infrastructure data management and the provisioning of documentation.
• Provide assistance in the coordination and execution of IT projects.
• Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.
• Assist with server infrastructure management, performance monitoring, and OS upgrades.
• Provide system support services, including outage diagnosis, troubleshooting, and virus protection.
• Help uphold Four Seasons' core technology standards in all IT operations.
• Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.

What you bring

• 2 years of experience in hospitality IT field is preferrable.
• Speak and write Arabic and English fluently.
• Networking Skills & Knowledge (CISCO, Wireless, GPON).
• Operating System knowledge.
• Microsoft O365 administration skills
• Security awareness.
• Data management and documentation skills .
• Clear and Open Communication.
• Adapt to various situations and inspire others.
• Build strong, positive relationships with guests, making them feel valued and welcomed.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.