Technology Manager

We are looking for a Technology Project Manager to manage multiple business applications and technology projects including Bitrix24 CRM, Zoho Books, HRMS, IVR/Cloud Telephony, Cloud Servers and other SaaS applications.

Key Responsibilities

• Manage multiple IT/technology projects from requirement to go-live.
• Track project timelines, milestones, deliverables and pending issues.
• Coordinate with internal teams, software vendors and implementation partners.
• Manage and improve CRM, HRMS, Zoho and other business applications.
• Gather business requirements and convert them into system workflows.
• Coordinate API/system integrations between CRM, IVR, HRMS, finance and other applications.
• Conduct UAT, testing, user training and implementation.
• Maintain project dashboards and provide regular progress updates to management.
• Track vendor performance, SLA, pending developments and issue resolution.
• Ensure proper documentation, user access, application security and data controls.
• Drive user adoption and ensure technology projects deliver measurable business improvement.

Candidate Profile

• 5-10 years of experience in IT Project Management / Business Applications / CRM Implementation / Digital Transformation.
• Experience managing multiple technology projects simultaneously.
• Exposure to CRM, SaaS, HRMS, Zoho, IVR, Cloud Applications and API integrations.
• Strong in project tracking, vendor management, implementation, UAT and business coordination.
• Hands-on, execution-focused and capable of independently driving projects to closure.

Preferred: Experience in automobile, retail, multi-location businesses or SaaS/CRM implementation companies.