Technology Manager

Main Accountabilities

• Digital Project Execution Delivery

• Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations

• Ensure timely delivery aligned to business timelines and requirements

• Track project progress and resolve dependencies across teams

• Application Support System Stability

• Ensure uptime of core systems (LOS, SFDC, etc) meets defined SLAs (- )

  • Drive reduction of system issues, defects, and recurring incidents
  • Provide support during UAT, go-live, and post-production phases

• Service Delivery Issue Management

• Drive reduction in open implementation issues and CRs

• Ensure timely resolution of production issues and escalations

• Monitor service performance and improve turnaround time

• IT Governance Compliance Execution

• Ensure adherence to IT governance processes, audit requirements, and controls

• Support reduction in internal audit observations

• Maintain documentation, logs, and compliance records

• Release Patch Management

• Ensure timely patch deployment across SIT, UAT, and Production environments

• Validate deployments to ensure minimal defects and stable releases

• Coordinate with vendors and internal teams for smooth releases

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