Technology Manager

Position Overview
The Technology Manager oversees and leads in providing solutions to helpdesk-related
and web-related issues and concerns of the different facets of the Support Departments
in the company. The Technology Manager works and collaborates closely with the other
leads, managers, and/or leaders across the various facets of the Technology Department
in IT helpdesk and support, IT infrastructure, web designing, web development, web
update and maintenance and reports generation, and other technical and data analytics
related work.

MAIN RESPONSIBILITIES:
IT Helpdesk and Support
● Leads in monitoring and responding quickly and effectively to requests received
through the IT helpdesk.
● Leads in monitoring requests from end-users and processes first-in first-out based on
priority.
● Modifies configurations, utilities, software default settings, etc. for the local
workstation.
● Utilizes and maintains the help desk tracking software.
● Leads in documenting internal procedures.
● Leads in assisting IT-related matters in the onboarding of new users.
● Leads in ensuring each workstation has a computer, monitor, keyboard, mouse, hard
drive, and any additional specialized equipment.
● Install, test, and configure new workstations, peripheral equipment, and software.
● Leads in maintaining inventory of all equipment, software, and software licenses.
● Manage PC setup and deployment for new employees using standard hardware,
images, and software.
● Monitors assigning users and computers to proper groups and implementing security
and restrictions.
● Leads in ensuring that the company maintains strict compliance with PCI DSS.

Annual PCI Audit
● Facilitates structured collaboration with PCI auditors to attain the goal of PCI
certification at the end of January of the following year
● Manages the PCI certification project for all tasks and ensures that the certification
process successfully ends on the planned date mutually by all internal and external
parties involved
● Ensures the delivery of all related documents with the help of assigned staff
Information Security
● Monitors the information security operations in the Company
● Leads the design, implementation, and maintenance of the Company’s IT security
programs and projects
● Manages the creation and updating of information security policies
● Supervises the enforcement of the Company’s security policies
● Monitors various security events and threats, and responds to such with the
appropriate technical control measures
● Leads IT security audits, conducted on a periodic and ad hoc basis

IT Business Continuity and Disaster Recovery Management
● Leads the development of disaster recovery plans for physical locations with critical
assets
● Leads the development of contingency plans to deal with organizational emergencies
● Analyzes impact on, and risk to, essential business functions or information systems to
identify acceptable recovery time periods and resource requirements
● Leads the review and improvement of the existing disaster recovery plans in
coordination with the organizational Business Continuity Plan
● Designs or implements products and services to mitigate risk or facilitate the use of
technology-based tools and methods

Systems and Network Management
● Leads the team in planning, coordinating, and implementing network and system
security measures in order to protect data, software, and hardware
● Ensures that computer systems and networks operate at their optimum performance,
and evaluates computer system and network access and use
● Leads the design and planning of the organization's system and network
infrastructure
● Recommends and justifies changes to the leadership team for the improvement of
the systems and network configuration, and design

Supplier Relationship
● Manages relationships with IT suppliers and service providers to ensure the
organization’s objectives are prioritized and met
● Spearheads the research of finding appropriate and cost-effective IT solutions, systems, and/or providers for the organization’s use
● Leads the team in the procurement of hardware and software for use within the
organization

Web Design
● Leads in the conceptualization of designs in web applications and tools including for
client, operations, and people analytics
● Leads in creating and presenting web-related project proposals
● Designs and builds websites with computer tools and programming languages like
HTML, CSS, JavaScript/Typescript, NodeJS, Python and/or PHP.
● Communicates with the different teams under the Support Departments for planning
web-related projects

Web Development
● Serves as the lead developer on multiple web development projects, including the
planning, design, development, testing, and deployment of websites and web-based
applications
● Performs detailed code reviews to ensure quality assurance and adherence to coding
best practices
● Leads in developing new applications and making improvements to existing
applications
● Leads in developing and implementing strategies for optimizing website
performance, including load times, caching, minification, and compression
● Leads in building web applications through coding and scripting
● Leads in developing the system and performing repository updates
● Leads in developing databases for initialization and creation
● Leads in performing and documenting sanitation and cleanups of codes
● Leads in performing Quality Assurance Testing

Web Update and Maintenance
● Troubleshoots technical issues and identify root causes in a timely and effective
manner
● Leads in evaluating codes to ensure it is properly structured and compatible with
different devices
● Leads in validating test routines and schedules to ensure that cases mimic external
interfaces
● Leads in performing stress and security testing to ensure the stability and robustness
of the website

Reports Generation
● Leads in ensuring an accurate and on-time delivery of offered solutions to assigned
clients based on their needs
● Provides accurate and timely reports to client(s), employees, and leaders
● Ensures accurate reporting of activities, opportunities, and/or challenges to the Head
of Technology and leaders
● Report issues to Systems and Network Admin for escalation

Additional Duties
● Serves as the team's primary resource for all matters relating to web development, IT
helpdesk, and IT infrastructure, guiding and mentoring less experienced members of
the team
● Manage information technology staff results by communicating job expectations;
planning, monitoring, and appraising job results; coaching, counseling, and
disciplining employees; and initiating, coordinating, and enforcing systems, policies,
and procedures.
● Maintain staff by recruiting, selecting, orienting, and training employees; maintaining
a safe and secure work environment; and developing personal growth opportunities.
● Maintain the organization’s effectiveness and efficiency by defining, delivering, and
supporting strategic plans for implementing information technologies.
● Be updated in technological research by studying organization's goals, strategies,
practices, and user projects.
● Will complete projects by coordinating resources and timetables with user
departments and data centers.
● Works closely with project managers and/or department leaders to ensure that all
project deliverables are met in a timely and efficient manner.
● Accomplishes other tasks as may be assigned by the head of the department and/or
clients and leaders of the company.

WORK SET UP

• Hybrid (2x - 3x / week)
• Midshift / Shifting

Pay: Php90,000.00 - Php150,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: Hybrid remote in Makati Commercial Center