Technology Manager Infrastructure

Job Title: Technology Manager - Service Desk, Corporate Network Services Experience

10+ Years

Job Type

Full-time

About the Role

We are looking for an experienced Technology Manager - Service Desk, Corporate Network Services to lead enterprise IT support operations across global business locations. This role is responsible for overseeing service desk operations, corporate IT services, endpoint support, network services, hardware lifecycle management, and technology projects while ensuring high service availability and operational excellence.

The ideal candidate will possess strong technical expertise, leadership capabilities, and experience managing globally distributed IT support teams, vendors, and infrastructure services.

Key Responsibilities Technology Management

• Lead and manage technology support resources and day-to-day IT operations.
• Serve as the primary escalation point for technical and operational issues.
• Coordinate with internal stakeholders, leadership teams, and third-party vendors.
• Lead infrastructure implementation and workplace technology projects.
• Oversee hardware procurement, inventory, stockroom management, and asset lifecycle planning.

Service Desk End-User Support

• Manage desktop and laptop break-fix support.
• Oversee device imaging, deployment, configuration, and refresh activities.
• Support meeting room technologies and collaboration platforms.
• Provide desk-side support for end users and workplace IT infrastructure.
• Manage hardware asset lifecycle, including receiving, inventory management, asset tagging, returns, and end-of-life (EOL) processes.
• Support IT infrastructure rollout and implementation projects.

Corporate IT Services

• Provide Level 2 and Level 3 support for desktops and laptops.
• Support Windows 365 and Virtual Desktop Infrastructure (VDI) environments.
• Administer and support Active Directory domain services.
• Support Azure Files and enterprise storage solutions.
• Troubleshoot complex endpoint and infrastructure-related issues.

Network Services

• Support daily enterprise network operations.
• Install, configure, and maintain network hardware and related services.
• Assist with network administration and infrastructure maintenance.
• Diagnose and resolve network connectivity and performance issues.
• Perform network hardware and software upgrades as required.

Required Skills Qualifications

• 10+ years of experience in IT infrastructure, service desk operations, and end-user support.
• Proven experience managing enterprise IT support teams and technology operations.
• Strong expertise in Windows desktop administration and endpoint support.
• Experience with Windows 365, VDI, and Microsoft technologies.
• Good knowledge of Active Directory administration.
• Experience supporting Azure Files and enterprise storage services.
• Strong understanding of LAN/WAN networking, switches, routers, and wireless technologies.
• Experience managing hardware inventory, procurement, and asset lifecycle processes.
• Hands-on experience with desktop deployment, imaging, and workplace technology implementation.
• Excellent troubleshooting, analytical, and problem-solving skills.

Preferred Skills

• ITIL framework knowledge or certification.
• Experience with endpoint management solutions such as Microsoft Intune, SCCM/MECM, or Autopilot.
• Experience supporting Microsoft Teams and collaboration technologies.
• Familiarity with cloud platforms such as Microsoft Azure.
• Experience working in globally distributed support environments.
• Microsoft, Azure, Cisco, or related technical certifications are preferred.

Soft Skills

• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Effective vendor coordination and relationship management.
• Strong organizational, analytical, and problem-solving skills.
• Customer-focused approach with a commitment to service excellence.
• Ability to manage multiple priorities in a fast-paced environment.

Working Hours

• Provide operational support across India, UK, and US business hours as required.
• Participate in planned maintenance activities and major incident support when necessary.

Why Join Us

• Opportunity to lead enterprise IT support and infrastructure operations in a global environment.
• Work with modern workplace technologies and cross-functional teams.
• Drive operational excellence and continuous service improvement initiatives.
• Collaborative work culture with opportunities for technical and leadership growth.

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