Technology Operational Reporting & Insights

Job Title - Technology Operational Reporting & Insights Lead (Manager)

Years of experience -9-12 Years

Location -Bangalore

Shift timings -7 AM - 3 PM

Skills requirement: Power Bi, SQL, dashboard, DAX, reporting, insights, AI, data analytics,team management

Main Accountabilities

As a Technology Operational Reporting & Insights Lead in our Tech Hub team, your impact will be seen through the following accountabilities:

• Support the development and delivery of technology operational reporting, dashboards, insights, and governance materials across Tech Hub

• Build and refine operational reporting processes to improve accuracy, consistency, efficiency, and decision support

• Develop proof of concepts and automation solutions to streamline reporting, reduce manual effort, and improve operational effectiveness

• Use AI-enabled tools and approaches to improve data analysis, reporting quality, process efficiency, and insight generation

• Apply financial acumen to incorporate relevant financial metrics into operational performance reporting and management insights

• Support continuous improvement initiatives that simplify ways of working, reduce waste, and strengthen operational disciplines

• Support preparation of high-quality presentations, papers, and reporting packs for governance forums, Technology Leadership, and other stakeholders

• Partner with Finance, Technology teams, and business stakeholders to translate operational and financial data into clear insights and recommendations

• Ensure reporting outputs, automation artefacts, and performance insights are accurate, timely, well-controlled, and aligned to leadership expectations

Critical Skills, Knowledge, and Experience

As a Technology Operational Reporting & Insights Lead you will have the following knowledge and skills:

• Experience in technology operational reporting, performance reporting, business operations, or governance support within a technology environment

• Ability to build, manage, and continuously improve reporting processes, dashboards, metrics, and insight packs

• Experience developing proof of concepts, automation opportunities, and process improvements that reduce manual effort and improve reporting quality

• Ability to utilise AI-enabled tools to support analysis, reporting, automation, process improvement, and insight generation

• Financial acumen, including the ability to incorporate financial metrics into operational performance reporting and management insights

• Strong analytical and problem-solving skills, with the ability to translate operational and financial data into clear insights and recommendations

• Strong stakeholder management skills, including the ability to work with Technology teams, Finance, governance stakeholders, and business partners

• Ability to prepare clear, high-quality reporting packs, presentations, and governance materials for management and leadership audiences

• High attention to detail, quality, accuracy, and consistency in reporting, analysis, and stakeholder communications

• An experienced technical expert who uses your specialised skills to provide advice, influence others, and help by directly contributing to solutions.

• Ability to solve complex work problems leveraging overarching guardrails, experience and strong judgement.

• Experience being a first level operational Team Leader with full responsibility for other team members (up to 10 people) to deliver results.

• Ability to consider direction and form annual prioritisation of work.

• Ability to be actively involved in large projects and/or leading medium scale projects.

Key Personal Attributes

• Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.

• Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. ·

• Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.

• Value Driven: Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards.