Technology Operations & Security Lead

About the role

You will lead the day-to-day execution of technology operations and security across Microsoft 365, identity and access, endpoints, cybersecurity coordination, vendors, backup/recovery and IT support, with strategic direction and final decisions sitting with the Technology Director. This broad, hands-on role combines support, troubleshooting, configuration improvement, vendor coordination and practical problem resolution.

Key responsibilities

• Administer and improve Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Provide hands-on general IT support for users, devices, accounts and common business applications.
• Provide transitional support for selected existing business systems, including reservations management, until they are replaced, escalating specialist issues where appropriate.
• Manage user access, MFA, permissions, licensing and joiner/mover/leaver processes.
• Maintain endpoint protection, device compliance, patching and security tooling, coordinating MDR/GravityZone alerts and escalations rather than performing deep security investigations.
• Support managed devices and coordinate local hardware support where needed.
• Coordinate vendors, managed service providers and local support partners, including escalations and service performance.
• Maintain IT assets, licences, configuration records, SOPs, employee reference guides and practical documentation for common processes, recurring fixes and cybersecurity/phishing awareness.
• Deliver practical training and guidance so employees can use core tools securely and effectively, including cybersecurity and phishing-awareness guidance.
• Maintain and test backup, disaster-recovery and business-continuity arrangements.

About you

• Around 5+ years of relevant hands-on IT experience, with some experience acting as a senior technician, lead or supervisor.
• Strong Microsoft 365 and Entra ID administration skills.
• Good knowledge of endpoint security, access management and general IT operations, with awareness of MDR/EDR concepts rather than deep SOC investigation experience.
• Confidence troubleshooting Microsoft 365, user accounts, cloud services and endpoints.
• Strong problem-solving skills and a preference for fixing root causes rather than applying repeated temporary workarounds.
• Ability to manage your own workload, priorities, documentation and follow-up actions.
• Comfort working with external vendors and escalating specialist issues appropriately.
• Strong spoken and written English.

About us

Emperor Group is an international diving and adventure business where technology directly supports guest service, reservations, finance and operations. The role offers broad scope, practical responsibility and the chance to improve technology standards across the Group.