Technology Operations Associate Manager

About the role

Wells Fargo is seeking a Technology Operations Associate Manager to supervise team and oversee processes to ensure timely completion, quality and compliance in Technology Operations. You will manage the operational outcomes of key IT services delivered by network services and operations, database services, and infrastructure services including server and storage services.

Key responsibilities

• Supervise team and oversee processes to ensure timely completion, quality and compliance in Technology Operations
• Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
• Identify opportunities for process improvement and risk control development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
• Manage backups and recovery, ensure recovery includes periodic tests to ensure business continuity
• Work with IT Risk Management, Compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Make daily supervisory decisions and resolve issues related to technology operations
• Mentor and guide talent development of direct reports and assist in hiring talent

About you

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience
• Strong leadership and people management skills
• Expertise in IT Service Management (ITSM) frameworks
• Ability to analyze operational data and identify improvement opportunities
• Excellent communication and stakeholder management abilities