Technology Operations Engineer

Who you are

• Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we’re just getting started changing the way millions of people around the world enjoy content
• This role requires weekend availability as a core requirement. The successful candidate must be available to work Saturdays and Sundays on a permanent basis (8am to 5pm local time. Surrounding weekdays are flexible - e.g., Wednesday-Sunday or Friday-Tuesday)
• Experience troubleshooting and debugging technical systems
• Experience working with customers with a passion for delivering exceptional service, or experience in technical support
• Experience in technical support, or experience in development or technical support
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
• Bachelor's degree in computer science or equivalent

What the job involves

• Amazon MGM Studios is the movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon’s Prime Video customers. We need your innovative ideas, and creativity to help take us to new heights
• Amazon MGM Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization
• You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams
• Your responsibilities will contribute to supporting network, technology, software and devices across Amazon MGM Studios global productions
• TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels
• Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments
• TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners
• Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels