Technology Operations Engineer

Lawfront is one of the UK’s most ambitious and rapidly expanding Legal Groups. Through strategic acquisition and the integration of high‑performing regional law firms, we are building a national platform that combines local excellence with the strength, investment, and innovation of a modern Legal organisation.

Our growth trajectory is significant — and accelerating. As we continue to welcome new firms into the Lawfront family, we are strengthening our central functions to ensure we deliver consistent, scalable, and best‑in‑class support across the Group.

We are seeking a proactive and customer-focused Technology Operations Engineer to deliver 1st and 2nd Line support, device deployment, and deskside services across the business. Working within a Microsoft 365 and Windows environment, you will be responsible for troubleshooting technical issues, supporting colleagues with day-to-day IT requirements, and contributing to technology rollouts and service improvements.

Key Responsibilities

• Act as the first point of contact for IT support queries via phone, email, walk-up support and ticketing systems.
• Provide first-line troubleshooting and resolution for hardware, software, Microsoft 365, network and application issue
• Log, prioritise and manage incidents and service requests in line with agreed service levels
• Escalate complex issues to specialist support teams where required.
• Support user account administration, password resets and access requests.
• Deploy, configure and maintain laptops, desktops, mobile devices and peripherals.
• Support new starters with device provisioning, account setup and onboarding activities.
• Assist with office moves, technology rollouts, migrations and service improvement initiatives.
• Maintain accurate records of incidents, deployments, configurations and support documentation.
• Collaborate with colleagues, suppliers and stakeholders to deliver an excellent support experience.

Essential

• Ideally 2+ years experience in a Helpdesk, Service Desk or IT Support role.
• Experience configuring and deploying end-user devices.
• Good knowledge of Microsoft 365, including Outlook, Teams and SharePoint.
• Familiarity with Active Directory and user account management.
• Understanding of basic networking concepts, including Wi-Fi and VPN connectivity.
• Strong troubleshooting, communication and customer service skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Full UK Driving Licence.

What we Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and certification. A collaborative and supportive team environment.
• Exposure to enterprise-level infrastructure and security operations.

If this sounds like something you would be interested in then please click apply to upload your CV and one of the Talent Acquisition Team will be in touch.

#LI

Details

Type

Permanent - Full Time

Office

Lawfront Colchester Office

Location

Colchester

Salary Description

Competitive

Job Function

IT - IT Services