Technology Program Manager

Position Description

The Program Manager is responsible for the administration and management of delivering large-scale, complex infrastructure, tolling and technology programs and projects in alignment with the agency's vision and mission. This position will provide leadership through the development and implementation of the program management strategic plan by defining best practices, policies, procedures and processes. The PM is responsible for overseeing the planning, implementation and completion of program/project initiatives, on time and within budget. The position will oversee and manage the functions of program/project strategy, risk assessment and planning, quality control and actively managing work towards achieving program/project milestones and program/project delivery.

Duties and Responsibilities:

• Develops and implements the program management strategic plan, policies, procedures and processes; manages the development of multiple projects to maintain alignment with the agency's vision and mission, including planning, organizing, coordinating, and monitoring activities leading the project(s) to successful execution and completion.
• Creates and applies standardized project management methodologies, including project definition, planning, risk management, project control, and change management, to ensure a repeatable project delivery process.
• Reviews and assigns roles and responsibilities; coordinates the workflow within the area of responsibility to ensure goals and objectives are met among staff (project managers); contractors, consultants, stakeholders, and outside agencies; actively manages work towards achieving program/project milestones and program/project delivery.
• Monitors performance of work, develops and approves schedules to ensure that project is meeting designated milestones on schedule, under budget, and in compliance with project quality assurance and contract specifications. Manages budget expenditures associated with contractual agreements within the project scope.
• Establishes best practices standards for achieving goals; identifies, manages, and develops resolutions to risks and issues that may impede or are impeding activity progress; monitors evaluation activities and may implement process improvement methodology to ensure timely outcomes and measurable goals are achieved during project lifecycle.
• Serves as the principal contact for the program/project; communicates progress and issues to management, project managers, contractors, consultants, stakeholders, and outside agencies.
• Develops and presents comprehensive program/project performance and productivity reports in relation to division initiatives and/or assigned program/projects; effectively communicates and conveys complex information in a clear and concise manner to the Executive Management team.
• Performs related work as assigned.

.Other Duties:

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Requirements

Education and Experience:

• Bachelor's Degree in Business Administration, Computer Science or a related field from an accredited college or university; professional experience can be substituted on a year-to-year basis for the required college education.
• A valid Texas driver's license and good driving record.
• Progressively responsible work experience in IT Program/Project Management and managing direct reports. Experience includes having a strong understanding of SDLC, familiar with waterfall and agile methodologies, proven background in problem resolution, proven background in troubleshooting, communicating complex technical subject matter to upper management, and may require registration, certification, or licensure in a specialty area.

Preferred:

• Program/Project Management Certification(s) such as CAPM, PMP, PgMP or other related program/project management certifications

Knowledge, Skills, and Abilities:

• Strong leadership and interpersonal skills, with the ability to motivate and guide others, build effective and cohesive teams toward the accomplishment of agency and division goals.
• Knowledge of electronic toll collection operations and procedures, violation enforcement operations and procedures.
• Strong skills using project management tools and systems, including but not limited to scheduling software, such as Primavera P6 and Microsoft Project.
• Proficient skills using Microsoft Office MS 365 Suite and Adobe Acrobat.
• Familiar with collaborative working environments such as Microsoft Teams and Sharepoint
• Ability to manage multiple people and unrelated projects simultaneously.
• Ability to resolve competing requirements between different functional groups.
• Ability to effectively communicate both verbally and in writing.
• Ability to effectively communicate with coworkers, the public, industry, and governmental representatives.
• Ability to plan, organize, prioritize, coordinate, train, support, assign and evaluate the work of subordinate project managers.
• Ability to handle confidential materials with considerable personal tact and initiative.

Physical Demands:

Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

**NOTE:**Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type and Typical Hours Work:

This is a full-time position.

Typical work schedule is Monday through Friday, 8:00 a.m. - 5:00 p.m.

Hours may vary based on the business needs of the department.

May occasionally have to work nights and weekends.

During inclement weather events, shift work may be required, including potentially overnight.

Work Environment:

There are no major sources of discomfort. A normal office environment with acceptable lighting and climate control is provided. Occasional trips to non-climate controlled HCTRA facilities may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Reporting Relations:

Reports To Position: May report to a Deputy Director; Assistant Director; Deputy Assistant Director; Sr., Program Manager; or Manager

Supervises Positions: May supervise two to ten personnel

Equal Opportunity Statement

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email: [email protected]

Employment may be contingent on passing a drug screen and meeting other standards.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular(full-time) positions:

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term Disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional Development Opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan
• Retirement pension (TCDRS)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website: https://benefitsathctx.com/