Technology - Senior Analyst-Application Development-Technical Support Engineering

Skills Technical Skills Application Support, Infrastructure Support Event and Service Management Certifications in Microsoft, ITIL Rich Understanding of Service Management Concepts Multiple ITSM Tool Management Basic understanding of Cloud Application/Report Administration Report deployment MS-Office Report generation using Excel, MS Project and Power Point Process Specific Skills Excellent understanding and familiarity with ITIL framework Excellent knowledge of Excel, MS Project, PowerPoint, etc. Soft skills (Desired) Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams Good listening and consultative skills Excellent written and presentation skills. - Keen attention to detail. Record minutes of meeting for all meetings between other teams Self-motivated, organized, strong initiative and be customer focused Good Multi-Tasking Skills 24 x 7 Support between– (Flexible for Shifts)