Department of Transport, Western Australia

About the Opportunity
Are you an experienced technology service delivery professional who enjoys leading teams, improving services and solving complex problems?
The Department of Transport and Major Infrastructure is seeking a collaborative and proactive
Technology Service Delivery Team Leader
to lead the day-to-day delivery of responsive and reliable IT support services across the organisation.
This permanent opportunity will see you lead and develop a technical support team, strengthen relationships with service providers and stakeholders, and drive improvements that enhance the experience of technology users across DTMI.
This is a
permanent opportunity
. Suitable applicants through this process may receive further offers of employment in this or similar roles for a period of 12 months.
We believe everyone at the Department of Transport and Major Infrastructure (DTMI) is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact and Expectations. The leadership context for this position is Leading others.
In this role, you will:
<ul>
<li>Lead, support and develop the Technology Service Delivery Team, including the Service Desk and Desktop Support function.</li>
<li>Coordinate incident and problem management processes in line with the ITIL framework.</li>
<li>Oversee technology service delivery platforms, portals, user access and software licences.</li>
<li>Plan and deliver technology projects, managing resources, budgets and agreed outcomes.</li>
<li>Build productive relationships with internal stakeholders and external service providers.</li>
<li>Negotiate and manage service level agreements to support seamless service delivery.</li>
<li>Provide high-level technical advice and develop clear policies, procedures and user documentation.</li>
<li>Monitor service performance, identify improvement opportunities and support informed technology investment decisions.</li>
<li>Contribute to cyber-security, risk management, business continuity and disaster recovery planning.</li>
<li>Champion continuous improvement and positively support organisational change.</li>
</ul>
About you
You are an experienced and people-focused leader who can balance operational priorities with longer-term service improvements.
To be successful, you will bring:
<ul>
<li>Considerable experience working in IT service delivery within a large and complex organisation.</li>
<li>Strong leadership skills and the ability to motivate and develop a high-performing team.</li>
<li>Excellent communication, negotiation and stakeholder engagement skills.</li>
<li>Relevant project management experience within an information technology environment.</li>
<li>Strong analytical and problem-solving skills, including the ability to resolve complex service delivery issues.</li>
<li>Knowledge of contemporary technology directions and continuous improvement practices.</li>
<li>The ability to work autonomously while contributing positively and productively to team outcomes.</li>
</ul>
Special Requirements
<ul>
<li>A national police clearance incorporating criminal and traffic convictions and infringements is required.</li>
<li>Shift work, overtime and on-call duties are requirements of the role. Appropriate remuneration and allowances will apply.</li>
</ul>
To know more about this exciting opportunity, please review the attached Job Description Form and/or contact
Theo Rangiah, Technology Service Delivery Manager
via <a href="mailto:Theo.Rangiah@transport.wa.gov.au" rel="nofollow noopener" target="_blank">Theo.Rangiah@transport.wa.gov.au</a>.
Why Join us?
<ul>
<li>At DTMI, your work will contribute to technology services that support people and communities across Western Australia.</li>
<li>You will join a values-based organisation that encourages collaboration, innovation, continuous improvement and meaningful contribution.</li>
<li>Be part of work that moves Western Australia forward, using your expertise to influence decisions that support connected communities, sustainable transport outcomes and the future of our State.</li>
<li>Flexibility that works for you: Access hybrid working arrangements, including work-from-home options, to support work-life balance.</li>
<li>Modern workplace: Work in bright, contemporary facilities close to transport links, with a great culture and collaborative environment.</li>
<li>A competitive salary, and
12%
employer contributed superannuation and salary sacrifice options.</li>
<li>Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.</li>
<li>Discounted gym membership and health facilities.</li>
<li>Annual free on-site flu vaccination and skin check program
.</li>
<li>A fabulous employee assistance program with a range of services and support channels</li>
</ul>
We invite you to Be Part of Something REAL. At the DTMI, we value real connection, growth, wellbeing, and purpose. Learn more about our commitment to you, here.
Applying is easy
Apply online by clicking the ‘Apply for Job’ button and provide (in Word or PDF format):
<ol>
<li>A detailed resume that clearly outlines the skills and experience in the context of the role.</li>
<li>A short summary 2 pages maximum outlining the key responsibilities and achievements you have had during your career in the context of the role.</li>
</ol>
Please ensure you allow sufficient time to submit your application by
3 pm on Tuesday, 20 October 2026
as late applications will not be accepted.
Interviews for this position will commence on week starting
02 November 2026.
DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Technology Service Delivery Team Leader

Technology Service Delivery Team Leader

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