Technology Services Implementation Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:
At Regions, the Technology Services Implementation Specialist utilizes technical knowledge to partner with company objectives and facilitate the Information Technology Asset Management (ITAM) deployment and execution process for different company initiatives. This role is responsible for the receiving, configuration, installation, deployments and decommission of various IT assets including computer systems, peripherals, printers, scanners, and servers used to support associates.

Primary Responsibilities

Configures and installs computer hardware, software, printers, scanners, servers, and other end user peripherals

Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues

Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal

Provides training and technical assistance to users

Supports Facilities and Business Unit projects

Performs other job-related duties and responsibilities as needed

Travels frequently including overnight as needed

Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

May assist in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling

May offer advice and guidance to team members, assisting in the development of necessary skills and promotion of continuous improvement initiatives

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems

Experience with Microsoft Operating Systems including Windows Server, PowerShell language, SCCM, Active Directory, Imaging and VDI solutions

Ability to lift or move items up to 50 pounds

A valid driver's license

Willing and able to travel

Preferences

A+ Certification and/or Microsoft Certified Solutions Expert (MCSE)

Some college level courses plus technical training

Skills and Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance

Ability to manage the receiving and organizing of assets

Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions

Advanced knowledge of physical server environments, network folder access, and drive mappings

Excellent interpersonal and communication skills

Experience in computer maintenance, diagnostics, troubleshooting, and problem resolution

Outstanding customer service

Proficient in printer installation, configuration, component functions, driver installation, maintenance and repair

This position is onsite 5 days a week in Shreveport, LA.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

**Job Range Target:****Minimum:**Median:
Incentive Pay Plans: This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Shreveport - Tower

Location: Shreveport, Louisiana

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.