Technology Services Specialist II

McCarthy Holdings, Inc. (McCarthy) , is the holding entity for McCarthy Building Companies, Inc., the oldest privately-held national construction company in America, and Castle Contracting. McCarthy provides the crucial business infrastructure for these entities and connects the day-to-day operations to ensure seamless operations across the business. Repeatedly honored as a great place to work and healthiest employer, McCarthy is a 100 percent employee-owned company .

At McCarthy, we are committed to sustaining a culture that delivers great experiences for everyone. This begins with developing high-performing individuals and teams through our award-winning learning and development programs, best-in-class Total Rewards benefits, and our inclusive culture aligned with our core values: Genuine . We, Not I . All In. How do McCarthy partners define our culture?

• We Live Our Core Values: We do whatever it takes to deliver on our promises with honesty and integrity.
• We are Employee Owned: We are personally invested in building the things people need in our communities.
• We Feel Like a Family: We value genuine connections and help each other succeed in an inclusive environment.
• We are Builders: We respect the work we do and everyone who helps make it happen safely.

Position Summary The Technology Services Specialist II is responsible for the management, support, and oversight of Digital Technology services in the SoPac region. This role reports to the Technology Services Manager.

Responsibilities

• Primary support partner for the region, ensuring compliance with Digital Policies, Procedures, and Standards

• Point person for regional communication and change management

• Delivering training and education to end users on technology best practices as needed

• Conduct onsite visits to regional offices and project sites to maintain existing technology and serve as the primary contact for new technology implementations

• Manage and maintain AV systems at all regional offices and jobsites in collaboration with Networking and MHI Collaboration Technology Engineers

• Assist regional offices and project sites with;

• Cost (tracking for equipment and billing to appropriate projects)

• Mobile device set up (MS Authenticator)

• Identify, analyze, and track trending support issues.

• Level 3 Ticket resolution or escalation

• Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or remote support Digital Partners

• Raise awareness of trending issues to the Manager on next steps

• Follow established procedures or develop and document new solutions for issues discovered at the regional level

• Document all solutions in knowledge base

• Proactively identify and participate in process improvement projects, or assist other IT teams as requested

• Jobsite Project start-up, moves & closeout

• Collaborate with McCarthy preconstruction and operations teams to understand technology requirements upon request

• Coordinate with the Network team to ensure network services and hardware are delivered, installed and configured at the project

• Responsible for hiring and supervising subcontractors to install low voltage cabling

• Procurement of additional hardware (displays, wall mounts, workstations, etc.)

• Manage copiers and printers

• Vendor management

• Configuration and operational support (scan to email/file/OneDrive/PrinterLogic)

• Collaboration with regional Solution Center for purchase and/or lease

• Primary liaison with local HR for onboarding or offboarding employees

• Terminations - PC wipe, data recovery/preservation and redistribution

• New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date

• Respond to legal discovery / preservation requests as needed

Qualifications

• Minimum 5 years of previous IT and/or McCarthy business operations management experience required
• Associates or Bachelor’s degree in related field recommended
• Experience with construction related applications preferred
• High level of professionalism required
• Superior customer service skills required
• Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology required
• Strong written and verbal communication skills required
• Collaborative attitude with the ability to work independently and meet delivery deadlines required
• Strong organizational capabilities with a drive for continuous improvement required

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status. *NOTICE TO EXTERNAL SEARCH FIRMS: McCarthy’s Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third-party recruiting partners. McCarthy maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually.

McCarthy will only consider submissions from agencies with a signed fee agreement in place for the current year. McCarthy does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements.

If a candidate is submitted without an active agreement, McCarthy will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of McCarthy.* For California locations only, the salary range for this position is: $70,000 – $100,000 depending on location. This does not include a possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.