Technology Solutions Director

Our client is seeking an experienced Technology Solutions Director to lead client engagement, solution design, and customer success for an enterprise technology platform. This is a highly consultative leadership role focused on helping clients maximize the value of technology solutions while driving adoption, innovation, and long-term success.

In this role, you'll partner closely with clients, internal teams, and technology leaders to translate business needs into scalable technology solutions, oversee implementation, and ensure an exceptional customer experience

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What You'll Do

• Lead client discovery sessions, workshops, and technology solution design
• Build trusted relationships with senior client stakeholders and serve as their strategic technology advisor
• Partner with development teams to define business requirements and support technology delivery
• Drive platform adoption, customer success, and ongoing client satisfaction
• Lead technology demonstrations, business reviews, and solution presentations
• Identify opportunities for process improvements, innovation, and operational efficiencies
• Act as the primary escalation point for technology-related matters across the Americas region
• Mentor and lead a client-facing Technology Solutions team
• Collaborate with Client Services, Commercial, Legal, and Technology teams to ensure successful project execution
• Track development initiatives and communicate progress to internal and external stakeholders

What We're Looking For

• 10+ years of experience in Technology Solutions, Solutions Consulting, Customer Success, Service Management, or a related client-facing technology role
• Strong experience partnering with enterprise clients in a consultative environment
• Ability to translate technical concepts into business-focused solutions
• Experience leading cross-functional teams and managing complex technology initiatives
• Strong understanding of technology platforms, SaaS solutions, and customer adoption strategies
• Excellent communication, presentation, stakeholder management, and problem-solving skills
• Proven ability to build long-term client relationships and influence senior stakeholders

Why Join?

• Hybrid/Remote work environment
• Opportunity to lead strategic technology initiatives for enterprise clients
• Collaborate with global teams to deliver innovative technology solutions that drive measurable business value