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<p>Toronto, Ontario M5V 3L9 Posted September 14th, 2026</p>
<h5><strong>Job Type: Full Time</strong></h5>
<h5><strong>Job Category: IT</strong></h5>
<h4><strong>Job Description</strong></h4>
<p><strong>Role:</strong> Technology Solutions Lead / Senior Amazon Connect Engineer</p>
<p><strong>Employment:</strong> Full Time</p>
<p><strong>Location:</strong> Toronto, ON</p>
<p><strong>Work Arrangement:</strong> Hybrid – 4 Days/Week</p>
<h3><strong>Job Description</strong></h3>
<p>We are seeking a <strong>Full Time Technology Solutions Lead / Senior Amazon Connect Engineer</strong> with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions</p>
<h3><strong>Key Responsibilities</strong></h3>
<ul>
<li>Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions</li>
<li>Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch</li>
<li>Develop chatbot and voice bot solutions using Amazon Lex</li>
<li>Design and support enterprise-scale contact center infrastructure</li>
<li>Troubleshoot call routing issues, call failures, and performance bottlenecks</li>
<li>Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms</li>
<li>Develop solutions using Java, with Python and JavaScript as additional skills</li>
<li>Support telephony and voice technologies including SIP, VoIP, CTI, and IVR</li>
<li>Provide technical leadership for contact center architecture and solutions</li>
<li>Collaborate with infrastructure, application, and business teams</li>
</ul>
<h3><strong>Required Skills</strong></h3>
<ul>
<li>5+ years of hands-on Amazon Connect experience</li>
<li>Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing</li>
<li>Strong AWS integration experience</li>
<li>Strong Java development skills</li>
<li>Experience with CRM integrations</li>
<li>Strong knowledge of SIP, VoIP, CTI, and telephony technologies</li>
<li>Experience with enterprise contact center environments</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Cisco UCCE/CVP experience preferred</li>
<li>Knowledge of Routing, Switching, MPLS, SIP, and VoIP</li>
</ul>
<h5><strong>Required Skills</strong></h5>
<p>AWS Developer- Secrets Manager Build Resource Engineer Cloud Developer Cyber Threat Management Analyst DevOps Engineer DevOps Security Engineer Genesys Consultant Java Lead/Architect Lead Data Engineer Matillion ELT Developer Product Owner Programmer Analyst RPA Developer Sr. UX Engineer Technical support engineer</p>


Technology Solutions Lead / Senior Amazon Connect Engineer-6

Technology Solutions Lead / Senior Amazon Connect Engineer-6

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