Technology Support Analyst (Competition #S2526-0402)

Start your technology career by helping people do their best work.

Wolf Creek Public Schools is seeking a service-minded Technology Support Analyst to join our Technology Services team. This entry-level position focuses primarily on hands-on, in-school technical support for teachers, support staff, administrators, and students.

Our purpose is to support a digital learning culture that enriches learning and enables people. We are learning-focused, professional, people-first, and team players. We are looking for someone who brings curiosity, patience, practical problem-solving skills, and a commitment to helping others.

This opportunity is well suited to someone beginning their IT career, including a recent graduate or a candidate with foundational technical skills and a strong customer-service background.

Assignment

• Duties to commence December 1, 2026
• Full-time forty (40) hours per week, Monday - Friday
• Working at the Division Office in Ponoka, with travel to school sites
• Reporting directly to the Director of Technology Integration and Technology services team
• Working collaboratively with technology services colleagues to keep classroom and school technology reliable, accessible, and ready for learning.
• Day-to-day work will include setting up devices, troubleshooting classroom technology, responding to support requests, and helping people use our supported tools confidently.
• You will develop your technical knowledge through practical experience, collaboration, cross-training, and professional learning.
• Potential for growth within the role with broadened initiatives, as skill set is developed.

Key Responsibilities

• Provide friendly, timely technical support in classrooms, learning spaces, and school offices.
• Install, configure, maintain, and troubleshoot Windows computers, Chromebooks, software, and peripherals.
• Support classroom displays, audiovisual equipment, printers, library scanners, and other school technology.
• Troubleshoot basic wired and wireless connectivity issues, working with colleagues to escalate more complex problems.
• Help staff and students access approved services, including Google Workspace and other division-supported tools, following established account and security procedures.
• Assist with device deployment, replacement, inventory, and lifecycle maintenance.
• Record support requests, troubleshooting steps, and solutions clearly so the team can share knowledge and provide consistent service.
• Provide practical guidance to staff on everyday technology use and assist with technology readiness during assessment periods.
• Follow division privacy and security practices, protect confidential information, and promptly report concerns.
• Participate in team learning, cross-training, and school technology projects as assigned.

Qualifications

• Relevant technology education, certification, and/or practical experience would be considered an asset.
• Experience and/or Familiarity with Google workspace or school environments would be considered an asset.
• Foundational knowledge of computer hardware, Windows, ChromeOS, software installation, and basic networking.
• A patient, approachable, and positive demeanour with a strong desire to help people.
• Clear verbal and written communication, including the ability to explain technical steps in everyday language.
• A methodical approach to troubleshooting, attention to detail, and willingness to ask questions.
• The ability to organize competing requests, follow through on commitments, and keep users and teammates informed.
• Comfort working independently within established procedures and collaboratively as part of a team.
• A willingness to learn new systems, accept feedback, and build both technical and interpersonal skills.
• Valid driver’s license, personal vehicle with appropriate insurance, and willingness to travel within the district. Kilometrage is reimbursed at a standard rate for work related travel.
• Flexibility to work outside regular scheduled hours to support essential services or scheduled projects.

Additional information regarding compensation, benefits, and employee conditions can be found in the

Application Requirements

• Resume
• Cover Letter
• Two (2) professional references

Please Note: We appreciate the interest of all applicants, but advise that only candidates selected for an interview for this competition will be contacted.