Technology Support Engineer - Process Simulation

As part of our Technology business, we are seeking a Technology Support Engineer to deliver high‑value consulting services, simulation projects, and technical support to customers across the energy and process industries.

This role is ideal for a process / chemical engineer who enjoys working at the intersection of engineering, software, and client delivery —from model building to real‑world implementation.

About Us: KBC (A Yokogawa Company), is a global technology-based consulting company that delivers world-class process optimization and energy solutions to the oil & gas, refining, petrochemical, and polymer industries. We blend decades of deep industry expertise with cutting-edge digital technologies enabling clients to achieve operational excellence, sustainability, and profitability. With a focus on decarbonization and net-zero goals, our integrated solutions have helped avoid 400 million tonnes of CO₂ since 1979. At KBC, you’ll be part of a team that empowers industries to navigate the energy transition and accelerate the path to net-zero — all while building a rewarding, future-focused career.

🔍 What You’ll Do

As a Technology Support Engineer, your primary focus will be client value delivery through projects, technical support, and training services:

• Responsible for managing the day-to-day workload of the Software Support desk for the region
• Ensure software and helpdesk support are delivered in a timely fashion to the highest quality and that client satisfaction is guaranteed.
• Work under the Regional Software Support Lead to build and maintain relationships with internal and external clients ensuring client’s modelling needs are met and to grow the Software business both upstream and downstream in region.
• Ability to provide technical consulting to projects-based workload and experience

Project Execution

• Client liaison / discussion of technical aspects of work, as well as project specifications and documentation
• Analyze data, execute and review process calculations.
• Implement solutions at client sites – Model design and configuration, system installation and testing
• Serve as technology specialist in consulting projects.
• Assist with training material development as needed
• Software project management and related tasks.

🧩 What You Bring

Required

• Bachelor’s or Master’s degree in Chemical Engineering, Process Engineering, or a related discipline
• Experience in oil & gas, energy, chemicals, or process industries
• Base level knowledge of refining processes and/or upstream processes with experience in modeling.
• Familiar with and able to use standard flow sheeting packages.
• Ability to work directly with clients and communicate complex technical concepts clearly

Nice to Have

• Plant operational experience is an advantage
• Familiarity with one or more additional KBC software products is a distinct advantage.

💡 Why Join Us?

• Work on cutting‑edge simulation and digital technologies
• Be part of a global organization shaping the energy transition and sustainable industry
• Collaborate with experts across engineering, consulting, and R&D
• Grow your career in a culture that values respect, integrity, collaboration, and innovation
• Hybrid working with strong autonomy and impact. Occasional travel will be required.
• Must be based in Malaysia.

👉 Apply now if you’re looking to deepen your technical expertise while delivering meaningful impact to industrial clients worldwide.