JPMorganChase

Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorgan Chase within the Commercial &amp; Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
<ul>
<li>Provide client services by monitoring and responding client inquiries and requests.</li>
<li>Treat operations as software problems, solve system failures, minimize client impacts and ensure all systems function seamlessly to meet business needs.</li>
<li>Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.</li>
<li>Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.</li>
<li>Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.</li>
<li>Monitor production environments deployed on OnPrem and AWS for anomalies and address issues utilizing standard observability tools.</li>
<li>Create proactive event management through observability and developing automation to minimize toil.</li>
<li>Work closely with the Software Engineering and Product teams/other stakeholders to understand issues, drive resolutions, and stability enhancements of the applications, leading to improvement in operational stability, performance, and availability.</li>
<li>Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.</li>
<li>Identify trends and assist in the management of incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure.</li>
<li>Participate in public cloud infrastructure management and cost optimization and ensure resiliency of the platform through managed Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.</li>
</ul>
Required qualifications, capabilities, and skills
<ul>
<li>3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services</li>
<li>Experience in supporting public cloud-based applications.</li>
<li>Experience in building tools using AI.</li>
<li>Knowledge in automating daily support operations using scripting and tooling.</li>
<li>Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.</li>
<li>Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.</li>
<li>Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos.</li>
<li>Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).</li>
<li>Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling.</li>
<li>Understanding of networking concepts and troubleshooting.</li>
<li>Possess a continuous improvement mindset with ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.</li>
</ul>
Preferred qualifications, capabilities, and skills
<ul>
<li>Experience in AI tools like Copilot or Claude code.</li>
<li>Familiarity with ITIL support methodologies and concepts.</li>
<li>Experience/knowledge of working in a DevOps/SRE model would be an advantage.</li>
<li>Knowledge of Investment banking domain including Fixed Income products.</li>
</ul>
ABOUT US

Technology Support III- Application support / Production support- Geneos, Unix

Technology Support III- Application support / Production support- Geneos, Unix

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