Technology Support Officer

About Us

Since 1978, the Farquhar Group has been a trusted leader in kitchen manufacturing across South Australia and Queensland. Operating through our Farquhar and U-Install-It brands, we deliver excellence directly to the public and as a preferred partner to top-tier builders. Built on our core values of Care, Excellence, Quality, and Integrity, we offer a professional, family-owned environment where quality craftsmanship is at the heart of everything we do.

The Opportunity

We are looking for a motivated Technology Support Officer to join our team at Cumberland Park. Reporting to the IT Manager, you will be the primary contact for end-to-end IT support, resolving Level 1-3 incidents in-house, maintaining IT systems, and ensuring reliable, secure daily technology operations for our staff.

Key Responsibilities

• Act as the first point of contact for staff, providing Level 1-3 troubleshooting across hardware, software, networks, printing, and mobile devices.
• Set up, configure, and issue hardware (Windows and MacOS), ensuring compliance with company standards and maintaining accurate inventory.
• Handle access requests, password resets, MFA, and SSO troubleshooting while escalating potential security risks to the IT Manager.
• Communicate with external vendors for escalated issues, hardware repairs, and quotes, ensuring service excellence.
• Create and maintain technical troubleshooting guides and provide practical, informal training to help staff use systems effectively.
• Identify recurring technical issues, track performance metrics, and collaborate with the IT Manager to improve system reliability and IT procedures.

About You

• A Bachelor’s degree in IT, Computer Science, or Business Systems is desirable.
• Practical experience supporting MacOS, Windows, and Microsoft Servers.
• Strong hardware, software, and basic network troubleshooting skills.
• Fundamental knowledge of cybersecurity principles and data management.
• Excellent communication and customer service skills, with the ability to translate tech concepts for everyday users.
• Ability to work autonomously and as a collaborative team player.
• Current C Class Driver's licence.

Why Join Us?

• Work for SA's leading kitchen manufacturer, an award-winning, family-owned business with a stellar reputation.
• Enjoy generous staff discounts across our entire premier product and kitchen ranges.
• A supportive culture where your ideas are valued and your growth is championed.
• Regular team and company events: BBQs, R U OK? Day, Family Movie Nights, End of Year party, Christmas food drive and social events throughout the year.
• Four additional benefit days per year (available after 12 months of service).

At Farquhar Group, you aren't just filling a seat, you are shaping the future of our business. If you are ready to make a tangible impact, we want to hear from you.

Please note you must have the right to live and work in Australia to be eligible to apply for this role. No recruitment agencies please.

Company Overview

Join us in shaping the future of Australian kitchens and be part of a team that's dedicated to pushing boundaries, challenging norms, and creating extraordinary spaces.