Technology Support Specialist

Position Type: Technology Support Specialist

Location: Dakota CUSD 201

Compensation Range: $17.00-$18.50 per hour

Purpose Of The Position Building/district technology maintenance and support; Chromebook administration/support, help desk, technical support, maintain/troubleshoot computer equipment for the district; and perform related duties as required or assigned.

DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance is an essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Technology Responsibilities

• First response to help desk tickets for building level needs during the school year and District level response during the summer.

• Install/maintain/support of hardware including monitors, computers, Chromebooks, loaner devices, projectors, printers, copiers, etc. as needed.

• Assist in reviewing computer hardware and software needs for the building/district at the direction of the Technology Director.

• Generate and communicate new student accounts, passwords, ID's, etc.

• Perform other duties as assigned by the Technology Director.

• Manage user accounts (Novell and Google)

• Repair physical damage to end-user devices such as: screen repair, OS issues, motherboard or other parts replacement

• Maintain student Chromebook records

• Device asset and serial number, device inventory

• Student account information

• Device maintenance records and insurance information

Qualifications

• Experience with a range of software and operating systems in an education environment, including Google Suite for Education, Google Admin, Windows, Microsoft Office, and emerging technologies.
• Knowledge and experience in working with computer operations (hardware and operating systems), computer installation, troubleshooting, and maintenance, PC/Windows preferred
• Excellent communication, customer service, and collaboration skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to work well both independently and as a member of a team.
• Sense of humor, flexibility, calm under pressure, openness to new ideas, initiative, and resourcefulness.

a Comprehensive Benefits Package Including

• Medical, Dental, Vision, and Life Insurance
• Voluntary life insurance
• Paid Vacation, Sick, and Personal time
• Paid holidays
• Membership in the Illinois Municipal Retirement Fund (IMRF)
• Optional 403(b) plan

LENGTH OF WORK: 12 months

Working Conditions Moderate in-district travel as well as intermittent in-state and out-of-state travel. Intermittent prolonged and irregular hours of work.

Other This job description describes duties and responsibilities which are representative of the nature and level of work assigned to the position. The identified duties and responsibilities are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position.

The job description does not constitute an employment agreement between the school district and employee and is subject to change by the school district as the needs of the school district and requirements change.