Technology Support Specialist

Qualifications

• Minimum of two (2) years of experience in a technology support or related role.
• Experience installing, configuring, and maintaining Windows computers, printers, projectors, and peripheral devices.
• Experience supporting Microsoft Windows operating systems and Apple devices, including iPads.
• Experience with help desk or ticketing systems preferred.
• Experience in an educational environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize tasks and work independently while supporting multiple users and locations.

Reports To - Director of Information Technology Services

Primary Responsibilities The Technology Support Specialist I provides first-level technical support to staff and students and assists in maintaining the District's technology infrastructure.

Technical Support

• Respond to user requests submitted through phone, email, walk-in visits, or the District ticketing system.
• Provide prompt, courteous, and professional support for technology-related issues.
• Troubleshoot and resolve common hardware, software, printing, and peripheral device issues.
• Escalate complex technical issues to senior technology staff as needed.

Device and Software Support

• Install, configure, and maintain Windows computers, printers, projectors, interactive displays, and other technology equipment.
• Deploy, configure, and support Microsoft Windows and Apple devices, including iPads.
• Install, update, and troubleshoot operating systems and software applications.
• Perform routine maintenance tasks such as software updates, cache clearing, malware scans, and system configuration adjustments.
• Assist with device inventory, imaging, deployment, and replacement processes.

Operational Support

• Support classroom and office technology to ensure reliable daily operations.
• Assist with technology projects and equipment deployments as assigned.
• Follow District technology policies, procedures, and security practices.

Professional Growth

• Maintain current knowledge of technology trends, products, and best practices through training and professional development.

Other Duties

• Perform other duties as assigned by the Director of Information Technology Services.

Physical Requirements

• Ability to lift and move technology equipment weighing up to 25 pounds.
• Ability to travel between District buildings as needed.
• Ability to work in environments requiring standing, bending, climbing ladders, and working under desks or in equipment closets.

Salary and benefits for classified employees can be found at Equal Pay Act - Palos School District 118https://www.palos118.org/departments/business-office/equal-pay-act.

Palos School District 118 is an Equal Opportunity Employer that ensures equal employment opportunities regardless of race, creed, sex, color, national origin, religion, age, sexual orientation or disability.