Technology Support Specialist

Job highlights

• Job Type: Permanent Full Time
• Required qualifications to be successful in this role .
• Years of Experience: 3-7 Years

Job Description

Key Responsibilities

• Technical support - Incident management, change management, problem management

• Monitoring - Zabbix, Prometheus, ELK, Grafana

• Troubleshooting - Customer issues, Application issues

• Linux - file manipulation

• Perform system health checks

• Investigate Customer issues

• Investigate system alarms

• Lead/participate in Incident management

• Perform Change Reviews

• Problem management - lead/participate in Postmortems

• Problem management - drive resolution of customer impacting issues

• Improve detection of issues (alarm tuning)

• Fulfill daily requests

• Oncall Duties

Requirements

Required qualifications to be successful in this role

• Monitoring - Zabbix, Prometheus, ELK, Grafana, Dynatrace, Nagios

• Incident Management

• Linux

Benefits

Additional Information:

• Job Type: Permanent Full Time

• Work Profile: Hybrid (Work from Office/ Remote)

• Years of Experience: 3-7 Years

• Location: Bangalore

What We Offer

• Competitive salaries and comprehensive health benefits

• Flexible work hours and remote work options.

• Professional development and training opportunities.

• A supportive and inclusive work environment