Technology Support Specialist

Position Classification:

Regular, part-time, hourly, non-exempt staff position.

General Schedule:

Position typically works 20 hours per week. Weekend work required on conference dates, some travel required.

Position Overview and Job Duties:

Manages on-site audiovisual operations and technology support for all training conferences, coordinating with contracted AV vendors, conference venues, and project staff to ensure equipment, connectivity, presentation systems, microphones, displays, livestreaming, recording, and other audiovisual needs are properly arranged, tested, and operational. Reviews and coordinates AV contracts, equipment requirements, room setups, technical specifications, livestreaming needs, and recording services in advance of each conference and provides on-site oversight and troubleshooting throughout training events.

Provides technical support for virtual and hybrid training conferences, including webinar and videoconferencing platforms, livestreaming, presenter technology, participant access, breakout sessions, screen sharing, recordings, and other virtual training functions. Supports faculty training consultants, presenters, participants, and project staff before and during virtual sessions to ensure reliable and professional training delivery.

Coordinates the technical aspects of podcast development and production, including recording setup, audio quality, virtual and in-person guest recording, editing and production workflows, and preparation of podcast content for distribution. Assists with developing training-related audio and digital content that extends learning and provides practitioner-focused resources beyond scheduled training events.

Maintains responsibility for the project's audiovisual and technology equipment and inventory, including tracking, storage, maintenance, checkout and return, equipment readiness, replacement needs, and appropriate use of project-owned technology. Ensures equipment is properly maintained, secured, transported, and available for conferences, virtual training, livestreaming, podcast production, and other project activities.

Also supports Reach 360 and other project technology systems as needed to ensure participant access, accessibility, and successful delivery of training across in-person, virtual, hybrid, livestreamed, and on-demand formats.

Performs other duties as assigned to support the effective operation, technology needs, and successful delivery of the TRIO Training project.

• Assist the Project Director throughout the audio-visual project lifecycle including recommendations, installation, programing, training, monitoring, maintenance, and support.
• Meet with internal stakeholders to develop project requirements and design solutions meeting campus technology standards. Develop project timelines and budgets. Work with vendors to create quotes and coordinate with internal departments for purchasing, product delivery, asset receipt and inventory, and asset deployment. Mange project documentation and tasks assigned and report on task as required.
• Proper installation of AV equipment to include projectors, displays, control systems, speakers, wiring, and cable management. Configuration and programming of AV systems and equipment. End user training on new systems and solutions. Creates documentation and record keeping of audio-visual systems across campus. Performs light cleaning and organizational duties.
• Firm understanding of audio-visual technologies, ability to prioritize tasks and assign as needed to ensure projects are executed efficiently. Communicates with internal and external clients.
• Performs other duties as assigned.

This is a grant funded position that may be rescinded or renewed based on grant funding.

Qualifications / Experience Required:

Bachelor’s degree and 3 years’ experience in AV systems; or an equivalent combination of experience and education that provides knowledge of and exposure to fundamental theories, principles, and concepts.

Must have a valid Driver's License and a clean driving record and be able to operate a typical motor vehicle.

Qualifications / Experience Preferred:

Bachelor's degree in information technology, educational technology, computer science, instructional technology, or
related field required. Minimum of 3 years of experience supporting learning management systems, webinar platforms,
virtual learning environments, accessibility technologies, and user support services. Experience with digital credentialing,
website administration, and educational technology integration preferred.

Knowledge / Skills / Abilities:

Must be responsible and reliable with a desire to learn innovative technology and systems. Must possess strong customer service and interpersonal skills that includes a grasp on professional communication and telephone etiquette. Effective communication and public relations skills with diverse audiences, being able to communicate technical concepts to non-technical users. An advanced working knowledge of and experience with AV equipment such as laptops, projectors, cameras, tripods, microphones, PA systems, video switchers, displays, etc.

Knowledge of various industry-standard applications including av control systems and av device configuration interfaces. Knowledge and experience with professional audio mixers, cameras, and recording/streaming hardware and so ware.

Demonstrated proficiency in designing and managing multimedia projects and applications. Ability to work independently and on a team. Ability to manage time, establish priorities, distribute responsibilities, and meet milestones and deliverables. Attention to detail and solid follow-up skills.

This position requires a flexible work schedule that will involve travel, evening, and weekend work as needed to meet project departmental deadlines.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.