Technology Support Technician (Assets)

Please apply online at www.lakelandk12.org/careers to be considered.

Primary Goal:

To install, maintain, and repair hardware; install and support software for the purpose of promoting instruction and facilitating efficient operations.

Minimum Training and Qualifications:

• Bachelor’s Degree, Associate’s Degree or comparable relevant experience

• Industry certifications preferred: Apple Certified Macintosh Technician, Apple Certified Support Professional, Google IT Support Professional Certificate, CompTIA A+, Microsoft Certified Technical Specialist

• Minimum of three (3) years successful experience in supporting technology users

• Multi-platform experience is desirable

• Experience assisting users in a network environment

• Experience in an instructional environment is desirable

• Experience using and supporting productivity applications and instructional software

• Good record-keeping skills with database experience preferred

• Strong verbal and written communication skills

• Experience organizing and prioritizing work assignments in a fast-paced environment

• Ability to lift a minimum of 40 pounds

• Excellent interpersonal skills and the ability to work well with others

• Ability to adapt to new technologies

• Ability to work flexible schedule outside normal business hours

• Has reliable transportation and a valid driver’s license

• Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable.

Performance Responsibilities:

• Maintains and troubleshoots hardware and software issues in a diverse OS environment, including macOS, Windows, iOS, and ChromeOS at all LSS locations.

• Evaluates technology equipment, makes appropriate on-site repairs, facilitates and/or performs off-site repairs, and performs preventive maintenance.

• Maintains printers and supplies as needed.

• Maintains and troubleshoots Epson projectors and interactive whiteboards. Resolves interactive whiteboard and projector problems including audio, display, and connection issues.

• Troubleshoots and works with vendors as needed on contracted copiers.

• Leads or participates as a team member in large implementation projects, providing user training and support and performs related professional and technical work as assigned.

• Maintains software updates and looks for issues before implementing large scale macOS updates to teacher and staff machines.

• Installs and maintains computer images, operating systems and instructional software as well as administrative software.

• Recommends upgrades for aging equipment.

• Provides cost estimates for assigned projects.

• Assists in resetting passwords and maintaining user accounts for LSS provided accounts.

• Moves, installs and configures computer equipment; including equipment for meetings and other events where technology is needed.

• Facilitates repairs via shipping to manufacturers, working with local repair facilities, or facilitating repairs onsite.

• Assists in maintaining inventory management for LSS technology equipment.

• Tags and inventories all technology related purchases.

• Works with designees at both schools to ensure all non-consumable district level purchases are inventoried into a spreadsheet and tagged appropriately.

• Imports all district level capital and non-capital purchases into a digital database.

• Assists in depreciating all capital assets at the end of the fiscal year.

• Works with users in a fast-paced environment to quickly diagnose and resolve technical issues.

• Uses the provided work order system to complete technology requests.

• Records and submits accurate, up-to-date accounting of daily job responsibilities and accomplishments.

• Directs and assists in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities and operations; provides for appropriate research and compiles reports as needed.

• Maintains assigned equipment and tools.

• Pursues formal and informal training opportunities to upgrade skills and knowledge in order to remain current and improve job knowledge and skills. In particular, maintains technical certifications to support a growing and changing technology environment.

• Understands the nature of the educational environment and respects the presence of teachers, students, parents, administrators, and other support staff.

• Provides support to the Instructional Technology Facilitator / Technology Coordinator at each school site during school-based technology initiatives and activities.

• Works with school staff and the technology staff to promote the effective use of technology.

• Performs duties in a professional, honest and responsible manner.

• Understands and follows all safety rules and proper procedures associated with the responsibilities of the job.

• Maintains a well-groomed appearance and dresses appropriately and professionally.

• Adheres to Lakeland School System standards relating to hardware, software, and vendor agreements.

• Performs other duties as deemed necessary by the Superintendent and the Director of TechnologyClearances and Testing: (at expense of applicant)

• Criminal Justice Fingerprint/Background Clearance

• Pre-employment physical exam & TB Test

The Technology Support Technician maintains a forty-hour (40) work-week and works additional hours as required to carry out all of the duties and responsibilities of the position. This is an exempt, twelve (12) month position. On-site attendance at the assigned location or locations is an essential function of this job.

Job Type: Full-time

Pay: $71,623.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• technology support: 3 years (Required)

Work Location: In person