Technology Support Technician

Description:

The job of Technology Support Technician was established for the purpose/s of installing and maintaining

computer hardware and software; resolving immediate operational and/or safety concerns; and

providing in-service training and documentation on applications and software.

Job Summary:

Assesses malfunctions of hardware and/or software applications for the purpose of determining

appropriate actions to maintain computer and network operations.

Attends meetings as assigned for the purpose of conveying and/or gathering information required to

perform functions.

Develop skill and knowledge level for the purpose of moving to a higher level of network support.

Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for

the purpose of maintaining district computer operations.

Installs computer hardware, peripherals, and network equipment and application software for the purpose

of maintaining safe and effective district and site operation including classrooms, library and computer

labs.

Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for

the purpose of providing written support and/or conveying information.

Repairs computers, peripherals, network equipment and software, requiring specialized computer and

electronics repair skills for the purpose of maintaining computer and network equipment in a safe and

functional operating condition.

Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job

site or transporting equipment for repair.

Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing,

configuration, etc.) for the purpose of meeting the computer processing needs of the users.

Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items

commonly required to repair computer hardware.

Assists other personnel for the purpose of supporting them in the completion of their work activities.

Qualifications:

Job related experience is required.

Targeted job related education that meets organization's prerequisite requirements.

CCNA

Microsoft Certified IT Professional (MCITP)

or other current Microsoft certifications