Technology Training Specialist

Stradley Ronon Stevens & Young, LLP is a national, full-service law firm founded in Philadelphia, Pennsylvania, with marquee practices in investment management, litigation, and business. We are committed to smart growth, innovative thinking, excellence and integrity. With 225 attorneys and 180 business professionals, we proudly serve a diverse base of household-name clients, many of whom help shape the world of financial services and products, working together to produce achievements greater than the sum of our parts.

This multi-faceted position is responsible for driving technology adoption and customer confidence through the delivery of training services, a formalized approach to quality testing and advanced application support.

ESSENTIAL FUNCTIONS

• New Hire Training – Develop and deliver a multi-touch, targeted technology training program for new hires to ensure knowledge becomes embedded within core work processes.
• New Technology Training – Function as a project subject matter expert (SME) to learn new technology, develop training materials and conduct training sessions to support the deployment phase.
• Quality Testing – Support the IT Department’s commitment to quality by partnering with technical SMEs to thoroughly test applications and inventory errors, issues, and concerns.
• Advanced Applications Support – Act as third-tier escalation SME for core software including, but not limited to, Microsoft Office, iManage, Word LX, and Adobe
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree and 7+ years’ experience creating and delivering educational content and communications (written, audio, video) to time-constrained professionals.
• Previous law firm experience required.
• Deep knowledge of Microsoft Office, iManage and related software typically used in a law firm.
• Experience in adult learning concepts and adoption techniques for busy professionals.
• Solid understanding of the relationship between technology and workflow and how to drive adoption of new technologies.
• Demonstrated success in promoting new technologies in a non-technical way; adept at storytelling.
• Good interpersonal skills; respectful and collaborative, assertive but tactful, receptive to feedback and embraces continuous improvement.
• Credible, personable, and discrete; able to minimize conflict and engender trust.
• Excellent work ethic, strong sense of ownership for both personal and teamwork, follow through.
• Exercises good judgment; applies critical thinking and common sense.
• Superior organizational skills and attention to detail.
• Must speak concisely and convincingly and write similarly.

Stradley Ronon offers a competitive benefits package that includes medical, vision, dental, and prescription drug coverage; health savings account (with applicable medical plan); flexible spending accounts; life insurance; short- and long-term disability coverage; and 401(k). Additionally, the firm provides family forming and hormonal health benefits; childcare leave; backup child and adult care; pre-tax commuter benefits; an employee assistance program; a wellbeing program; vacation and other paid time off.

No agencies please. For questions regarding this position, please contact Julie Oates, Talent Acquisition Manager, at [email protected]. Outside agencies, search firms and/or their representatives will not be compensated in any way for unsolicited candidate submissions, or submissions made through anyone other than a Legal Recruiting Department representative.

Stradley Ronon Stevens & Young, LLP is an Equal Opportunity Employer.