TechOps Engineer - 24/7 Operations

TechOps Engineer - 24/7 Operations (Junior Level)

Job Type: Contract, Shift-based | Experience Level: Junior (1–2 years)

About the Role

We are looking for a TechOps Support Engineer to join our 24/7 operations team, responsible for monitoring, first-response incident handling, and operational support to keep our production services running smoothly. This role serves as the L1/L2 first layer of monitoring, following structured SOPs before escalating complex issues to the TechOps Core team — a great starting point for building hands-on production experience.

Key Responsibilities

• Monitor production applications and services on a regular basis
• Provide first response to alerts and production incidents
• Perform initial troubleshooting following established SOPs
• Check service availability, application logs, API responses, database status, queue status, and server resources
• Perform initial chatbot flow checks and configuration validation (flow execution, API endpoints, request/response mapping)
• Escalate complex issues to the TechOps Core team
• Assist with post-deployment validation and basic API testing
• Support client issue investigation using data and logs
• Monitor dashboards and alert systems
• Create initial incident reports and complete daily operational checklists

Requirements

• 1–2 years of experience as a Technical Support Engineer, Application Support Engineer, IT Support Engineer, or Junior TechOps Engineer
• Basic Linux command knowledge (service checks, process checks, reading logs, resource checking)
• Understanding of basic REST API concepts (request/response, HTTP status codes, JSON)
• Familiarity with Postman and/or cURL
• Ability to read application logs and JSON-based configurations
• Basic understanding of chatbot/application flow (flow execution, conditions, variables, API integration)
• Basic database knowledge (SQL queries, data checking)
• Familiarity with monitoring dashboards (Grafana, Cloud Monitoring)
• Willingness to work in shifts / 24/7 on-call rotation

Nice to Have

• Prior experience supporting production applications
• Familiarity with WhatsApp Business Platform
• Basic understanding of Docker, Git, and cloud platforms
• Understanding of queue systems, cache systems, and API Gateway concepts
• Basic scripting skills (Bash, Python)
• Experience using a ticketing system

Soft Skills

Responsive to incidents and alerts, detail-oriented, disciplined in following SOPs, clear escalation communication, eager to learn new technologies, able to work under pressure, and comfortable in a shift-based team environment.