TechOps-SAP-Integration Suite-Manager

Job Title: TechOps-SAP-Integration Suite-Manager

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line - Position Title: TechOps_ SAP_Integration Suite_Manager

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+

professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and

Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global

Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology,

infrastructure, Microsoft technologies and open innovation.

The Opportunity

The TechOps SAP Integration Suite Manager is responsible for leading the design, implementation, operation, and continuous improvement of enterprise integration solutions using SAP Integration Suite (SAP BTP Integration Suite). The role combines technical leadership, operational governance, stakeholder management, and team leadership to ensure seamless integration between SAP and non-SAP systems.

Key Responsibilities:

• Responsible for decision-making, optimizing processes, resource management, and oversee-ing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Technical Leadership

• Lead integration development teams and provide technical guidance.
• Review solution designs, integration flows, and technical specifications. Mentor developers and promote engineering excellence.
• Drive technology adoption and continuous improvement initiatives.

SAP Integration Suite Operations (TechOps)

• Manage production support and operational readiness. Monitor integration interfaces and message processing.
• Handle incidents, root cause analysis, and problem management. Ensure SLA compliance and service availability.
• Implement proactive monitoring and alerting mechanisms.

Solution Development & Delivery

• Oversee development of integration flows, APIs, mappings, and adapters. Support integrations using REST, SOAP, OData, SFTP, IDoc, RFC, and APIs. Participate in complex integration design and implementation activities.
• Ensure successful deployment through Dev, QA, and Production environments.

Stakeholder & Vendor Management

• Collaborate with business, SAP functional teams, infrastructure, and security teams. Manage relationships with implementation partners and external vendors.
• Present project status, risks, and mitigation plans to leadership.

Governance, Compliance & Documentation

• Maintain architecture diagrams, integration catalogues, and operational procedures. Ensure compliance with security, audit, and regulatory requirements.
• Drive change management and release governance processes.

Experience & Qualifications

• Bachelor's or master’s degree in computer science, Information Technology, Engineering, or related field.
• 12+ years of SAP integration experience.
• 3+ years leading integration teams or managing enterprise integration platforms. SAP Integration Suite/BTP certifications preferred.