Tele Caller

Key Responsibilities

• Make outbound calls to prospective customers.
• Introduce the companys offerings and provide accurate information based on customer requirements.
• Follow up with leads received through websites, campaigns, social media and other sources.
• Understand customer requirements and direct qualified prospects to the appropriate team.
• Schedule meetings, consultations or further discussions for interested prospects.
• Respond professionally to customer enquiries and maintain positive communication.
• Maintain accurate records of calls, follow-ups and customer interactions.
• Update lead information and communication status in the CRM or designated tracking system.
• Coordinate with internal teams to ensure timely responses and follow-ups.
• Work towards achieving assigned calling, follow-up and conversion targets.
• Maintain up-to-date knowledge of the company’s offerings.
• Follow company policies related to confidentiality and data security.

Required Skills and Qualifications

• Minimum HSC qualification; graduates will be preferred.
• 0–2 years of experience in telecalling, telesales, inside sales, customer service or a similar role.
• Freshers with strong communication skills and a willingness to learn may also apply.
• Good verbal communication skills in English and Hindi.
• Knowledge of Marathi will be an added advantage.
• Strong listening, persuasion and customer-handling skills.
• Comfortable making outbound calls and working with targets.
• Basic knowledge of Microsoft Excel, Google Sheets or CRM systems.
• Ability to maintain accurate records and manage multiple follow-ups.
• Willingness to work full-time from the Pune office.

Preferred Candidate Profile

• Confident and professional while communicating over calls.
• Patient, organised and consistent with follow-ups.
• Goal-oriented and comfortable working in a performance-driven environment.
• Previous experience in a service-based, technology or customer-engagement organisation will be an advantage.
• Able to understand business offerings and communicate them clearly.

What We Offer

• Structured onboarding and role-specific guidance.
• Supportive and professional working environment.
• Performance-based learning and growth opportunities.