Tele Caller

Job Title: Telecalling Manager & Executive
Department: Sales / Business Development
Location: Surat, Gujarat
Industry: Solar Energy (B2B/B2C)
Reporting To: Team Leader / Sales Manager

Job Summary

We are looking for a dynamic and enthusiastic Telecalling Executive to generate business opportunities by making outbound calls, qualifying leads, scheduling meetings, and maintaining customer relationships. The ideal candidate should possess excellent communication skills, a persuasive attitude, and the ability to achieve daily and monthly targets.

Key Responsibilities

• Make outbound calls to prospective customers from the provided database.
• Generate and qualify leads for the sales team.
• Introduce the company's products and services to potential customers.
• Schedule appointments and meetings for the sales team.
• Maintain accurate customer information and call records in CRM/Excel.
• Follow up with existing and potential customers regularly.
• Handle customer inquiries professionally and provide appropriate information.
• Achieve daily call, lead generation, and appointment targets.
• Coordinate with the sales team for lead status and conversions.
• Prepare daily, weekly, and monthly activity reports.
• Ensure excellent customer experience during every interaction.

Key Performance Indicators (KPIs)

• Number of outbound calls per day.
• Qualified leads generated.
• Meetings scheduled.
• Lead-to-meeting conversion ratio.
• Customer follow-up completion rate.
• CRM update accuracy.
• Monthly target achievement.
• Customer satisfaction score.

Educational Qualification

• Graduate in any discipline (MBA/Marketing preferred).

Working Days

• Monday to Saturday

Salary

• As per company standards + Performance Incentives.