Tele Caller

Job Title: Motor Insurance Renewal Telecaller
Job Type: Full-time
Job Summary
We are looking for an energetic and target-oriented Motor Insurance Renewal Telecaller to handle outbound calls to existing customers whose vehicle insurance policies are due for renewal. The candidate will explain renewal options, collect required documents, follow up with customers, and close renewal business.
Key Responsibilities

• Customer Outreach: Make outbound calls to existing policyholders prior to policy expiry to remind them of upcoming renewals.
• Consultation & Advisory: Explain policy benefits, coverage add-ons, and renewal options clearly to customers.
• Objection Handling: Address customer queries, resolve concerns, and negotiate terms professionally to secure renewals.
• Document & Process Management: Collect and verify required customer/vehicle documents and coordinate with internal insurance/back-office teams for seamless policy issuance.
• Pipeline Management: Rigorously follow up with prospective renewals through payment completion and final policy delivery.
• Data & CRM Maintenance: Update call status, customer details, and follow-ups in SERVEX/MS Excel, while maintaining daily calling and renewal MIS reports.
• Target Achievement: Consistently meet daily, weekly, and monthly conversion and renewal targets while adhering to company processes and insurance compliance standards.

Required Skills & Qualifications
CategoryRequirementsCommunicationStrong verbal communication and convincing skills in Hindi, English, and Marathi.Sales & ServiceProven customer-handling, objection-handling, and negotiation abilities.Technical SkillsBasic proficiency in MS Excel and working knowledge of CRM tools (SERVEX preferred).Mindset & AttributesTarget-driven, self-motivated, organized, and a collaborative team player.Key Performance Indicators (KPIs)

• Daily call volumes and connect rates.
• Policy conversion/renewal percentage against targets.
• Accuracy in document collection and system updates.
• On-time policy issuance and customer satisfaction.