Tele Caller Executive

Job Description – Telecaller (Loan Department)

Position: Telecaller – Loan Support
Department: Loan / Finance
Experience: Fresher
Employment Type: Full-Time
Location: [Location]
Reports To: Loan Manager / Loan Executive

Job Summary

We are looking for a Telecaller to support the Loan Executive in customer communication and follow-up activities. The candidate will be responsible for calling customers, collecting basic information, coordinating for required documents, and providing regular follow-ups to ensure smooth loan processing.

Key Responsibilities

• Make calls to customers regarding their loan applications and requirements.
• Follow up with customers for pending documents, cheques, DDs, stamp papers, and other formalities.
• Inform customers about the next steps in the loan process.
• Coordinate with Loan Executives for customer requirements and updates.
• Maintain daily call records and update customer status.
• Follow up with customers regarding agreement signing and other required formalities.
• Remind customers about pending payments or documents, as instructed.
• Handle basic customer queries and forward complex issues to the Loan Executive/Manager.
• Maintain proper records of customer conversations and follow-ups.
• Ensure regular and timely follow-up with assigned customers.
• Support the Loan Executive in completing loan files within the required timeline.

Skills Required

• Good communication and convincing skills.
• Polite and professional telephone etiquette.
• Basic knowledge of MS Excel and Word.
• Good follow-up and coordination skills.
• Ability to maintain accurate records.
• Positive attitude and willingness to learn.
• Hindi communication is required; basic English preferred.

Eligibility

• Qualification: 12th Pass / Graduate.
• Experience: Fresher.
• Candidates with good communication skills and confidence on calls are preferred.

Key Performance Areas

• Daily customer calls and follow-ups.
• Timely collection of pending documents.
• Accurate updating of customer records.
• Effective coordination with Loan Executives.
• Customer response and follow-up efficiency.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time

Work Location: In person