Tele Caller Executive

We are looking for an energetic and confident Telecaller to communicate with customers, generate leads, follow up with existing customers, and help increase workshop bookings.

Key Responsibilities

• Make outbound calls to existing and potential customers.
• Follow up with customers regarding car servicing, washing, painting, accessories, insurance claims, and other services.
• Generate new leads through telephone calls and customer follow-ups.
• Explain OVO Motors' services, offers, and packages to customers.
• Schedule service and workshop appointments.
• Maintain regular follow-ups with customers who have shown interest.
• Contact previous customers for repeat service and maintenance requirements.
• Collect customer feedback after service completion.
• Maintain customer information, call records, leads, and follow-up status.
• Coordinate with the workshop/service team regarding customer appointments.
• Handle customer queries professionally and politely.
• Achieve daily and monthly calling, lead-generation, and booking targets.

Requirements

• Minimum 12th pass; graduate preferred.
• Good communication skills in Hindi; basic English is an advantage.
• Confident and comfortable speaking with customers over the phone.
• Basic computer knowledge is required.
• Knowledge of MS Excel/Google Sheets and WhatsApp is preferred.
• Previous telecalling, sales, customer service, or automotive experience will be an advantage.
• Must be polite, disciplined, energetic, and target-oriented.

Preferred Skills

• Customer handling
• Telecalling and follow-up
• Lead generation
• Basic sales skills
• Good listening and communication
• Computer and data-entry skills
• Ability to maintain customer records
• Team coordination

Performance Expectations

The selected candidate will be expected to:

• Make a defined number of customer calls every day.
• Maintain accurate lead and follow-up records.
• Convert interested customers into workshop appointments.
• Follow up consistently with potential customers.
• Help increase repeat customers and service bookings.

Additional: Performance-based incentives may be provided based on leads, bookings, and sales.

Pay: ₹8,640.25 - ₹11,000.00 per month

Work Location: In person