Tele Caller Executive

Core Roles & Responsibilities

The daily duties of a telecaller involve heavy verbal engagement, lead management, and routine operational tracking.

• Outbound Calling: Initiating phone calls to potential clients to introduce, pitch, and promote company products or services.
• Inbound Handling: Answering incoming client queries, resolving complaints, and explaining specific service features clearly.
• Lead Nurturing: Following up with prospective buyers to guide them through the sales pipeline and schedule face-to-face appointments.
• Database Maintenance: Logging call histories, updating customer feedback, and tracking client status in the company CRM system.
• Target Achievement: Meeting standard daily, weekly, and monthly key performance indicators (KPIs) regarding call volume and conversions.

Key Skills & Qualifications

While academic barriers to entry are generally accessible, telecallers rely heavily on refined communication and psychological resilience.

• Education: High school diploma, higher secondary certificate, or equivalent; a bachelor's degree is highly valued.
• Communication: Exceptional verbal proficiency, strong active listening, and a professional, polite phone etiquette.
• Technical Aptitude: Basic computer literacy, rapid data entry capabilities, and familiarity with popular CRM software or Microsoft Excel.
• Resilience: Emotional composure to handle constant buyer rejection and manage high-pressure, fast-paced work settings.
• Persuasion: Sharp negotiation skills with the innate ability to build quick rapport and understand customer needs.

Common Variations of the Role Organizations generally align telecalling positions into distinct pathways based on their immediate commercial targets:

• Sales / Telesales: Heavily target-driven roles focused entirely on pitching products and closing direct financial transactions.
• Lead Generation: Pre-sales operations tasked with identifying qualified opportunities and passing them to senior account executives.
• Customer Support: Post-purchase care focused on answering inquiries, processing orders, and resolving technical issues.

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person