Tele Caller Executive

Job Description – Telecaller

Position: Telecaller / Student Counsellor
Industry: Education & Training
Experience: 1–2 Years
Location: Hyderabad
Employment Type: Full-Time

About the Role

We are looking for a confident and enthusiastic Telecaller / Student Counsellor to connect with students and working professionals, understand their career and learning requirements, and provide information about our training courses.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to confidently speak with students and convert enquiries into course registrations.

Key Responsibilities

• Make outbound calls to students and leads regarding our training courses.
• Explain course details, curriculum, duration, fees, placement assistance, and other relevant information.
• Understand students' career goals and recommend suitable courses.
• Follow up with interested students through calls and WhatsApp.
• Maintain proper records of calls, enquiries, follow-ups, and conversions.
• Handle student questions and resolve basic queries professionally.
• Achieve daily/weekly/monthly calling and admission targets.
• Coordinate with the counselling and admissions team for successful enrolments.
• Maintain a professional and positive relationship with students.
• Regularly follow up with leads until they make an informed decision.

Required Skills

• Fluent communication in English, Telugu, and Hindi is mandatory.
• Good convincing and interpersonal skills.
• Strong listening and communication abilities.
• Comfortable making a high volume of outbound calls.
• Basic computer knowledge and familiarity with WhatsApp.
• Ability to explain information clearly and confidently.
• Target-oriented and self-motivated.
• Good follow-up and relationship-building skills.

Eligibility

• Education: Any Graduate / relevant qualification.
• Experience: 1–2 years of experience in telecalling, student counselling, inside sales, education sales, or a similar role.
• Candidates with experience in training institutes, educational consultancies, EdTech, or course sales will be preferred.
• Freshers with exceptional communication and convincing skills may also be considered.

Performance Indicators

• Number of calls and meaningful conversations.
• Lead follow-up rate.
• Student counselling quality.
• Lead-to-admission conversion.
• Achievement of monthly admission targets.
• Student satisfaction and engagement.

What We Offer

• Competitive salary + performance incentives.
• Growth opportunities within the organization.
• Training and support to improve counselling and sales skills.
• Positive and professional work environment.
• Opportunity to build a career in the education and training industry.

Pay: ₹12,660.74 - ₹15,000.80 per month

Work Location: In person