Tele Caller Executive

Job Description – Telecalling Executive

Company: HandyPay Services Private Limited
Location: Mumbai – Andheri West
Experience: 2–3 Years
Employment Type: Full-Time
Department: Sales / Business Development

About HandyPay

HandyPay Services Private Limited is a FinTech and digital payments company offering solutions such as Payment Gateway, Payouts, Collections, Merchant Payments, and Digital Financial Services. We are looking for an experienced and target-oriented Telecaller to join our Sales team.

Job Summary

The Telecaller will be responsible for making outbound calls to prospective customers, understanding their requirements, explaining HandyPay's products/services, generating qualified leads, and supporting the sales team in converting prospects into customers.

Key Responsibilities

• Make outbound calls to potential customers and business prospects.
• Explain company products and services clearly and professionally.
• Understand customer requirements and identify potential business opportunities.
• Generate and qualify leads through telecalling.
• Follow up with interested prospects regularly.
• Maintain proper records of calls, leads, follow-ups, and customer interactions.
• Schedule meetings/demos for the Business Development or Sales team.
• Coordinate with the sales team for lead conversion.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Handle customer queries and provide accurate information.
• Maintain a professional relationship with prospective and existing customers.
• Update CRM/lead management systems regularly.
• Prepare daily calling and lead-generation reports.
• Follow up on pending leads and ensure timely closure or handover.
• Ensure professional communication and adherence to company policies.

Required Skills

• 2–3 years of experience in Telecalling / Telesales / Inside Sales / Lead Generation.
• Excellent verbal communication and interpersonal skills.
• Good convincing and negotiation abilities.
• Strong follow-up and customer-handling skills.
• Target-oriented and self-motivated.
• Ability to handle outbound calling and high-volume leads.
• Basic knowledge of MS Excel/Google Sheets and CRM tools.
• Good Hindi and English communication skills.
• Experience in FinTech, Digital Payments, Banking, Financial Services, B2B Sales, or related industries will be an advantage.

Preferred Candidate Profile

• Candidates with experience in B2B telecalling or telesales.
• Candidates who have handled lead generation and customer follow-ups.
• Candidates comfortable with daily calling targets.
• Candidates with experience selling financial/digital payment products will be preferred.

Key Performance Indicators (KPIs)

• Daily outbound calls
• Qualified leads generated
• Follow-up conversion rate
• Meetings/demos scheduled
• Lead-to-opportunity conversion
• Sales team handovers
• Monthly target achievement
• CRM/data accuracy

Education

Minimum: Graduate preferred.

Compensation

Salary: As per experience, skills, and interview performance.

Working Hours

10:00 AM – 7:00 PM

Working Days: Monday to Saturday

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person