Tele Caller Executive

Telecaller / Business Development Executive

We are looking for an energetic and confident Telecaller / Business Development Executive to connect with potential customers, understand their requirements, explain our services, and convert enquiries into qualified leads and customers.

The role will primarily involve handling and following up with leads related to educational courses, website development services, and loan requirements.

Key ResponsibilitiesCourse Admissions & Student Counselling

Contact prospective students and individuals who have enquired about our courses.

Explain course details clearly, including curriculum, duration, fees, eligibility, learning outcomes, certification, and career opportunities.

Understand the student's interests and career goals and recommend suitable courses.

Follow up regularly with interested candidates and encourage them to complete admission.

Maintain records of enquiries, follow-ups, interested candidates, and completed admissions.

Coordinate with the academic or admissions team whenever additional information is required.

The objective is not simply to make calls but to understand the candidate's needs, answer their questions, build confidence, and convert genuine enquiries into admissions.

Website Development Leads

Contact businesses, professionals, institutes, shops, startups, and other potential clients who may require a new website or improvements to an existing website.

Understand basic client requirements such as:

• Type of business
• Number of website pages
• Required features
• E-commerce requirements
• Domain and hosting requirements
• Expected budget
• Project timeline

Introduce our website design and development services and explain the appropriate solutions to the client.

Collect sufficient requirements so that the technical/business team can prepare an accurate website development quotation.

Follow up on quotations already sent to clients and help move interested prospects toward project confirmation.

Identify potential businesses through approved lead sources and conduct outbound client outreach.

Loan Requirement Leads

Contact customers who have expressed interest in loans or financial assistance.

Understand their basic loan requirements, such as the type of loan required, approximate amount, employment/business profile, and other initial eligibility information.

Explain available loan options and the general application process based on information provided by the company.

Collect required lead information and forward qualified enquiries to the appropriate loan processing or financial services team.

Follow up with interested customers regarding documentation and application progress.

Employees must not make false promises regarding loan approval, interest rates, eligibility, or disbursement and should communicate only verified information provided by the company or authorized lending partners.

General Responsibilities

Maintain professional and courteous communication with every prospect.

Make outbound calls and respond to incoming enquiries through phone, WhatsApp, website leads, and other approved communication channels.

Follow up consistently with leads without unnecessary or aggressive calling.

Update lead status accurately in the CRM, spreadsheet, or lead-management system.

Record important details from conversations so that another team member can understand the customer's requirements.

Identify high-potential leads and escalate them to the appropriate sales or management team.

Meet reasonable daily, weekly, and monthly targets for calls, follow-ups, qualified leads, admissions, appointments, and conversions.

Provide regular reports regarding lead status and conversion progress.

Required Skills

Candidates should have good communication and interpersonal skills and be comfortable speaking with customers over the phone.

The ideal candidate should be able to understand customer requirements, explain services in simple language, handle basic objections, and conduct systematic follow-ups.

Basic computer knowledge and familiarity with WhatsApp, email, spreadsheets, and CRM systems will be useful.

Previous experience in telecalling, telesales, admissions counselling, business development, loan sales, education sales, or customer service is an advantage but is not mandatory for candidates with strong communication skills.

Fluency in Malayalam is preferred. Ability to communicate effectively in English and/or Hindi will be an additional advantage.

Performance Areas

Performance may be evaluated based on:

• Quality of customer conversations
• Number of genuine leads contacted
• Follow-up discipline
• Qualified leads generated
• Course admissions
• Website quotation opportunities
• Website projects converted
• Qualified loan enquiries
• CRM/data accuracy
• Customer feedback
• Overall conversion performance

Important

This is a sales and lead-conversion role, not just a calling position. The employee is expected to understand each prospect's requirement, communicate the appropriate service clearly, maintain systematic follow-ups, and help convert genuine opportunities into business while maintaining professional and ethical communication.

Pay: ₹8,600.00 - ₹15,000.00 per month

Work Location: Hybrid remote in Thrissur, Kerala