Tele Caller Executive

JOB DESCRIPTION – TELECALLER

Company: Smaart Eye Technologies
Location: Ganapathy, Coimbatore
Department: Sales & Marketing
Position: Telecaller
Experience: 0–2 Years
Employment Type: Full-Time

Job Purpose

The Telecaller will be responsible for making outbound calls, handling enquiries, generating leads, fixing appointments, and following up with customers for CCTV and other security system requirements.

Key Responsibilities

• Make daily outbound calls to potential customers.
• Contact leads received through WhatsApp, website, social media, Google, and other sources.
• Understand the customer's requirement for CCTV and security systems.
• Explain our products and services in simple terms.
• Generate new sales leads through cold calling.
• Fix appointments for the Sales/BDM team.
• Follow up with customers regularly until the enquiry is converted.
• Maintain proper records of calls, enquiries, follow-ups, and appointments.
• Coordinate with the Sales and BDM team for site visits.
• Call existing customers for feedback and future requirements.
• Inform customers about offers, new products, AMC, upgrades, and services.
• Ensure every enquiry is properly followed up.
• Update daily call and follow-up reports.

Daily KPI / Target

• 80–100 outbound calls per day
• 15–20 meaningful conversations
• 5–10 qualified leads per day
• 2–3 appointments/site visits per day
• 100% follow-up on assigned enquiries
• Update all customer details and call status on the CRM/Excel
• No missed follow-ups without a valid reason

Required Skills

• Good communication skills.
• Basic knowledge of Tamil and English.
• Hindi/Malayalam knowledge will be an added advantage.
• Good convincing and follow-up skills.
• Positive attitude and willingness to learn.
• Basic computer knowledge.
• Ability to handle customer questions professionally.
• Should be target-oriented.

Preferred Candidate

• Previous experience in telecalling, sales, customer support, or lead generation is preferred.
• Freshers with good communication skills can also apply.
• Candidates with experience in CCTV, electronics, IT, or security products will have an added advantage.

Performance Expectations

The Telecaller is expected to:

• Never leave an enquiry without follow-up.
• Convert enquiries into qualified leads.
• Fix maximum possible appointments for the Sales/BDM team.
• Maintain accurate customer information.
• Follow up until the enquiry reaches a clear result – Converted / Pending / Not Interested / Lost.
• Work closely with the Sales, BDM, Technical, and Service teams.

Reporting

Reports To: Sales Manager / General Manager

Salary:

₹12000 to ₹15000 per month + Incentives

Salary and incentives will be based on experience and performance.

Incentives

Additional incentives can be provided based on:

• Qualified leads
• Appointments fixed
• Successful site visits
• Sales conversion
• Monthly target achievement

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Work Location: In person