Tele Caller Executive

Job Description – Telecaller / Telesales Executive

Company: Spectent™
Department: Sales & Business Development
Position: Telecaller / Telesales Executive
Employment Type: Full-Time
Location: Gurugram, Haryana
Work Mode: On-Site

About the Role

We are looking for a confident and energetic Telecaller / Telesales Executive to connect with potential customers, understand their requirements, introduce our products/services, and generate qualified leads and business opportunities.

Key Responsibilities

• Make outbound calls to prospective customers and explain Spectent’s products/services.
• Handle inbound enquiries and follow up with interested prospects.
• Understand customer requirements and identify potential business opportunities.
• Generate qualified leads and schedule meetings/demos for the sales team.
• Maintain regular follow-ups with prospects through calls, WhatsApp and email.
• Maintain accurate records of calls, leads, follow-ups and outcomes in the CRM/Excel tracker.
• Achieve daily calling, follow-up and lead-generation targets.
• Coordinate with the sales team for smooth lead handover and conversion.
• Maintain professional communication and a positive customer experience.

Key Performance Indicators (KPIs)

• Daily outbound calls and meaningful conversations.
• Number of qualified leads generated.
• Follow-up completion rate.
• Meetings/demos scheduled.
• Lead-to-meeting conversion.
• CRM/data accuracy and timely reporting.
• Achievement of monthly targets.

Required Skills

• Good verbal communication and interpersonal skills.
• Comfortable speaking with customers over the phone.
• Basic knowledge of MS Excel/Google Sheets and CRM tools.
• Good follow-up and convincing skills.
• Target-oriented and self-motivated approach.
• Ability to communicate professionally in English and Hindi.
• Freshers with good communication skills may also apply.

Experience

1–2 years of experience in telecalling, telesales, customer support, inside sales or business development is preferred.

What We Offer

• Opportunity to work in a growing SaaS/startup environment.
• Learning and career-growth opportunities.
• Performance-based incentives.
• Exposure to sales, customer interaction and B2B business development.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person