Tele Caller Executive

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to join our Tours & Travels team. The ideal candidate will be responsible for contacting potential customers, understanding their travel requirements, promoting our tour packages, and converting enquiries into bookings.

Key Responsibilities

• Make outbound calls to prospective customers and follow up on travel enquiries.
• Understand customers’ travel requirements, preferences, budget, and destinations.
• Explain and promote tour packages, holiday packages, hotel bookings, flight tickets, and other travel services.
• Handle customer queries and provide accurate information about packages, pricing, itineraries, and inclusions.
• Follow up with leads through calls and WhatsApp to generate bookings.
• Maintain proper records of customer enquiries, follow-ups, and conversions.
• Build good relationships with customers and ensure a positive customer experience.
• Achieve daily/monthly calling, follow-up, and sales targets.
• Coordinate with the operations and sales team to ensure smooth booking and service delivery.

Requirements

• Excellent communication and interpersonal skills.
• Good command of English and Malayalam; Hindi or other languages will be an added advantage.
• Confident and pleasant telephone manner.
• Basic computer knowledge and familiarity with WhatsApp.
• Sales-oriented with good convincing and negotiation skills.
• Ability to handle multiple customer enquiries and follow up consistently.
• Previous experience in telecalling, customer service, sales, or the travel industry is preferred.
• Freshers with good communication skills and a strong interest in travel and sales are also welcome.

What We Offer

• Competitive salary with attractive performance-based incentives.
• Training and guidance in the travel industry.
• Opportunity to develop sales and customer-handling skills.
• Friendly and professional work environment.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person