Tele Caller Executive

We are looking for an enthusiastic and confident Telecaller / Telesales Executive to connect with potential customers, generate business opportunities, and support our sales growth.

Key Responsibilities

• Make outbound calls to potential customers using the provided database and leads.
• Introduce the company's products and services to prospective customers.
• Understand customer requirements and identify potential business opportunities.
• Explain product features, benefits, pricing, and subscription plans.
• Generate qualified leads and schedule product demonstrations for interested customers.
• Follow up regularly with prospects through phone calls, WhatsApp, and email.
• Handle basic customer queries and objections professionally.
• Maintain accurate records of calls, customer interactions, and follow-up activities in Excel or CRM software.
• Coordinate with the sales and marketing teams to convert leads into customers.
• Achieve daily calling, lead generation, and monthly sales targets.
• Build positive relationships with prospective and existing customers.
• Share customer feedback and market insights with the management team.

Required Skills

• Good verbal communication skills in English.
• Confidence in handling outbound sales calls.
• Strong listening and customer-handling skills.
• Ability to explain products clearly and convincingly.
• Basic computer knowledge, including MS Excel, email, and internet browsing.
• Good follow-up and negotiation skills.
• Self-motivated, disciplined, and target-oriented.
• Ability to maintain professional communication with customers.

Qualifications

• Minimum HSC (12th Pass); graduates preferred.
• Freshers with good communication skills are welcome.
• Previous experience in telecalling, telesales, lead generation, or customer support is an advantage.
• Experience in IT products, SaaS solutions, or software sales will be an added advantage.

Key Performance Indicators (KPIs)

• Number of outbound calls completed daily.
• Number of meaningful customer conversations.
• Number of qualified leads generated.
• Number of product demonstrations scheduled.
• Follow-up completion rate.
• Lead-to-customer conversion rate.
• Achievement of monthly sales targets.

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: Hybrid remote in Ghatkopar, Mumbai, Maharashtra