Tele Caller Executive

EaseToLearn

DETAILED JOB DESCRIPTION — TELECALLER

Screening Form: https://tally.so/r/2j8Ll9

1. Role Overview

The Telecaller contacts prospective learners who have shown interest in EdTech courses, identifies their basic needs, shares accurate introductory information, qualifies enquiries, and books counselling appointments. The role focuses on call quality, timely follow-up, lead qualification, and reliable data entry.

2. Eligibility & Employment Details

Relevant experience: 1–3 years. Direct EdTech industry experience is mandatory; candidates with experience only in non-EdTech industries will not qualify.

Age criterion: below 25 years.

Compensation: Up to ₹25,000 per month, depending on relevant experience, skills, and interview assessment.

Joining: Immediate joiners preferred; confirm actual notice period and earliest joining date.

Work style: Student/customer-facing role with regular follow-ups, accurate CRM updates, and performance targets.

3. Key Responsibilities

Make outbound calls to assigned EdTech leads and respond to incoming course enquiries where required.

Introduce EaseToLearn and explain basic course information using approved scripts and verified details.

Ask concise qualifying questions about the learner's interest, goals, preferred course, availability, and readiness for counselling.

Identify genuinely interested prospects and schedule appointments or transfer qualified leads to Education Counsellors.

Follow up with no-answer leads and interested prospects according to the approved calling schedule; respect requests not to be contacted.

Record every call outcome accurately, including connected/not connected, interest level, key questions, next action, and appointment status.

Maintain professional call etiquette, clear pronunciation, active listening, and a courteous tone even when prospects decline.

Meet agreed daily/weekly targets for calls, meaningful conversations, qualified leads, appointments, and follow-up completion.

Coordinate with counsellors and team leads to pass on complete lead notes and prevent missed appointments.

Handle personal contact information responsibly and follow company policies for consent, data protection, and approved communication.

4. Mandatory Qualifications & Skills

1–3 years of direct EdTech experience in telecalling, telesales, lead generation, student enquiries, appointment setting, or a closely related role.

Experience calling leads for an EdTech course, learning platform, online education service, or training programme.

Clear and confident phone communication, listening skills, polite persuasion, and basic objection handling.

Ability to follow scripts while sounding natural and to explain course information without inventing claims.

Basic computer skills, CRM/spreadsheet data entry, and disciplined follow-up management.

Willingness to work with daily calling and lead-quality targets.

5. Performance Measures (KPIs)

Call activity and connection rate, interpreted alongside call quality.

Qualified leads generated and counselling appointments booked.

Follow-up completion and appointment attendance rate.

Accuracy and timeliness of CRM records.

Professional call quality, adherence to scripts, and respectful handling of opt-out requests.

Pay: Up to ₹25,000.00 per month

Ability to commute/relocate:

• Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication: 1 year (Required)

Work Location: In person