Tele Caller Executive

Here is a comprehensive Job Description for a Telecaller in the Loan Department. It is structured to attract qualified candidates and clearly outline performance expectations.Job Title: Telecaller – Loan DepartmentDepartment: Retail Loans / Inside Sales & CollectionsReports To: Telecalling Supervisor / Sales ManagerJob Type: Full-timeJob SummaryWe are looking for a goal-driven and customer-oriented Telecaller to join our growing loan department. In this role, you will act as the primary point of contact for customers, handling outbound and inbound calls to explain loan products, pre-qualify leads, guide applicants through the documentation process, and follow up on regular payments. The ideal candidate possesses excellent verbal communication skills, a high level of patience, and the ability to convert potential leads into successful loan applicants.Key Responsibilities

• Lead Generation & Sales: Pitch loan products (Personal Loans, Home Loans, Car Loans, or Business Loans) to prospective and existing clients using specified calling scripts.
• Customer Qualification: Understand customer financial profiles, check basic eligibility criteria, and recommend the best-suited loan options.
• Application Assistance: Explain loan terms, interest rates, processing fees, and document requirements clearly to applicants.
• Customer Support: Answer inbound queries regarding loan application statuses, active loan accounts, and payment schedules.
• Data Management: Keep detailed and accurate records of all customer interactions, feedback, and lead pipelines inside the CRM software.
• Payment Reminders (Collections Support): Make courtesy and follow-up calls to customers regarding upcoming EMIs or overdue payments.
• Target Achievement: Meet daily call volume benchmarks (e.g., 150+ calls per day) and hit monthly sales/conversion targets.

Required Skills & Qualifications

• Education: Minimum 12th Pass or Bachelor’s degree .
• Experience: 0–2 years of experience in telecalling, inside sales, customer service, or banking operations. Prior experience with financial products or personal/home loan sales is highly preferred.
• Language Proficiency: Strong verbal communication skills in the local language and working knowledge of hindi and English.
• Negotiation & Persuasion: Proven ability to handle client objections, manage rejections professionally, and gently persuade buyers.
• Technical Skills: Basic computer literacy, including experience operating spreadsheet software like Microsoft Excel or Google Sheets, alongside basic CRM navigation.

What We Offer

• Competitive monthly base salary with an attractive, uncapped incentive structure based on conversion performance.
• Comprehensive training program covering loan products, compliance, and calling techniques.
• Clear career path options into senior sales management or credit analysis roles.

Pay: ₹8,600.00 - ₹32,000.00 per month

Work Location: In person