Tele Caller Executive

Job Title: Telecaller
Employment Type: Full-Time
Department: Customer Service / Sales
Work Mode: Work from Office

Job Summary

We are looking for a confident, enthusiastic, and customer-oriented Telecaller to handle inbound and outbound calls, communicate with potential customers, provide information about products or services, and generate business opportunities. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build good customer relationships.

Key Responsibilities

• Make inbound and outbound calls to customers and prospective clients.
• Explain products, services, offers, and relevant information to customers.
• Generate leads and identify potential business opportunities.
• Follow up with interested customers to encourage conversions.
• Handle customer queries and provide accurate information.
• Maintain customer databases, call records, and follow-up details.
• Schedule appointments, meetings, or callbacks as required.
• Coordinate with the sales and customer service teams to ensure smooth communication.
• Achieve daily and monthly calling targets.
• Prepare daily call reports and update the reporting manager on progress.
• Maintain professional telephone etiquette and ensure a positive customer experience.

Required Skills and Qualifications

• Good verbal communication and interpersonal skills.
• Proficiency in English and regional languages as required.
• Basic computer knowledge, including MS Office and data entry.
• Good listening, convincing, and negotiation skills.
• Ability to handle customer objections and queries professionally.
• Strong follow-up skills and attention to detail.
• Ability to work independently as well as in a team.
• Prior experience in telecalling, telesales, or customer service is an advantage.
• Freshers with good communication skills are welcome to apply.

Preferred Candidate Profile

• Confident and comfortable speaking with customers over the phone.
• Positive attitude with a willingness to learn.
• Self-motivated and target-oriented.
• Punctual, disciplined, and organized.
• Capable of handling multiple calls and maintaining accurate records.

Compensation

Salary will be based on the candidate's qualifications, experience, and communication skills. Performance-based incentives may be provided depending on the role and company policy.

Pay: ₹18,000.00 - ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person