Tele Caller Executive

1. Job Purpose

To generate sales leads, communicate with potential and existing customers, follow up on enquiries, and support the sales team in promoting the company's stainless steel products and handrail solutions.

2. Key Responsibilities

• Make outbound calls to potential customers, contractors, builders, architects, interior designers, and dealers.
• Handle incoming calls and respond to customer enquiries professionally.
• Explain company products, including stainless steel pipes, sheets, pipe fittings, handrails, and related products.
• Generate new business leads through telephone calls and follow up on prospective customers.
• Follow up on quotations, pending orders, customer enquiries, and sales opportunities.
• Maintain customer contact details, call records, and lead information in Excel or CRM software.
• Coordinate with the sales team regarding customer requirements, quotations, and order status.
• Inform customers about new products, offers, and company services.
• Schedule appointments and arrange meetings for the sales team when required.
• Maintain good customer relationships and provide timely responses to customer queries.
• Achieve daily calling targets and monthly lead-generation targets.
• Prepare daily call reports and submit them to the reporting manager.

3. Required Skills and Qualifications

• Minimum qualification: Plus Two / Degree preferred.
• Experience in telecalling, telesales, or customer service is preferred.
• Good communication skills in Malayalam and basic English.
• Hindi or other language skills are an added advantage.
• Basic computer knowledge, including MS Excel and email.
• Good convincing, negotiation, and follow-up skills.
• Positive attitude, patience, and customer-friendly behaviour.
• Ability to work towards sales and lead-generation targets.

4. Key Performance Indicators (KPIs)

• Number of calls made per day.
• Number of qualified leads generated.
• Customer enquiry follow-up rate.
• Number of appointments scheduled for the sales team.
• Conversion of enquiries into sales opportunities.
• Accuracy of customer records and daily reports.

5. Preferred Candidate Profile

The ideal candidate should be confident in speaking with customers, comfortable making outbound calls, and interested in sales and business development. Knowledge of stainless steel products, construction materials, or handrail works will be an added advantage.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person