Tele Caller Executive

Job Description – Telecaller Executive

Company: Offenso Hackers Academy
Industry: EdTech (Education Technology)

Job Summary

We are looking for a Telecaller Executive to connect with prospective students, provide information about our cybersecurity courses and training programs, follow up on enquiries, and support the admissions and sales process.

Key Responsibilities

• Make outbound calls to prospective students and follow up on course enquiries.
• Handle incoming calls and respond to enquiries regarding cybersecurity courses, training programs, fees, and admissions.
• Explain course details, benefits, and available training options clearly to prospective students.
• Follow up with leads generated through digital marketing campaigns, websites, and other sources.
• Maintain accurate records of calls, student enquiries, follow-ups, and lead status.
• Identify prospective students' requirements and guide them toward suitable courses.
• Coordinate with the sales and academic counselling teams to ensure timely follow-up and conversion of leads.
• Achieve daily and monthly calling targets and contribute to admission targets.
• Maintain professional communication with prospective students.
• Update lead details and follow-up activities in the CRM or designated tracking sheets.

Required Skills

• Good verbal communication and interpersonal skills.
• Ability to communicate clearly and handle student enquiries professionally.
• Good follow-up and persuasion skills.
• Basic computer knowledge and proficiency in data entry.
• Ability to achieve targets and manage multiple enquiries.
• A positive attitude and willingness to learn.

Qualifications and Experience

• Education: Any graduate or undergraduate with relevant skills.
• Experience: 0–2 years in telecalling, customer service, or sales preferred.
• Freshers with good communication skills are welcome to apply.

Job Type: Full-time
Industry: EdTech / Cybersecurity Training

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person