Tele-caller Intern

Position: Tele-caller Intern

Stipend: 15k

Organization: Sunya Meditation Studio

Location: Pune Balewadi

Employment Type: Full-time / Part-time

About Sunya Meditation Studio

Sunya Meditation Studio promotes holistic well-being through meditation, wellness programs, workshops, retreats, and personal transformation sessions.

Job Summary

We are looking for a confident, empathetic, and enthusiastic Tele-caller to communicate with prospective participants, explain our programs, handle enquiries, follow up with leads, and support registrations.

Key Responsibilities

• Make outbound calls and handle inbound enquiries from prospective participants.
• Explain meditation programs, workshops, retreats, schedules, and fees.
• Follow up with interested participants through calls, WhatsApp, SMS, or email.
• Convert enquiries into registrations through regular and effective follow-ups.
• Maintain accurate records of calls, leads, and participant information in Excel/CRM.
• Schedule appointments, introductory sessions, and counselling calls.
• Address participant queries professionally and build positive relationships.
• Coordinate with the operations team regarding registrations and upcoming programs.
• Collect participant feedback and maintain follow-up communication.
• Work towards monthly lead conversion and enrolment targets.

Required Skills

• Excellent communication skills in English, Hindi, and Marathi.
• Good listening, interpersonal, and telephone communication skills.
• Ability to build rapport and handle queries politely.
• Basic knowledge of MS Excel, Word, Email, and WhatsApp.
• Good follow-up, coordination, and time-management skills.
• Positive attitude and willingness to learn.

Qualification & Experience

• Graduate in any discipline preferred; 12th pass candidates with relevant experience may also apply.
• 6 months to 3 years of experience in tele-calling, customer support, sales, counselling, or customer relationship management preferred.
• Experience in wellness, healthcare, education, or service industries is an added advantage.

Working Hours

9:30 AM – 6:30 PM, with one weekly off as per the studio schedule. Flexibility may be required during events and retreats.