Tele Callers

Telecaller – Travel & Tourism

Company: Tourmax Destination Management Pvt. Ltd.
Location: Cochin / Trivandrum, Kerala
Job Type: Full-time
Industry: Travel & Tourism

About Tourmax

Tourmax Destination Management Pvt. Ltd. is a growing travel company specializing in domestic and international tour packages, group departures, customized holidays, and destination management services.

We are looking for an energetic and result-oriented Telecaller to join our sales team and help convert travel enquiries into confirmed bookings.

Job Responsibilities

• Make outbound calls to customers from enquiries and leads generated through Facebook, WhatsApp, website, advertisements, and other sources.
• Understand customer travel requirements, preferences, budget, and expected travel dates.
• Explain Tourmax domestic and international tour packages clearly and confidently.
• Follow up regularly with interested customers and maintain proper lead records.
• Handle customer questions regarding destinations, packages, hotels, flights, inclusions, exclusions, and payment terms.
• Convert enquiries into bookings and achieve assigned monthly sales targets.
• Create urgency and effectively communicate limited-seat offers, early-bird offers, group departures, and promotional rates.
• Coordinate with the sales and operations team for quotations, booking confirmation, payments, and customer requirements.
• Maintain accurate daily call and follow-up reports.
• Reconnect with old leads and generate additional business from existing enquiries.
• Provide professional customer service throughout the sales process.

Candidate Requirements

• Good communication skills in English and Malayalam.
• Hindi or other languages will be an advantage.
• Previous experience in telecalling, travel sales, telesales, customer service, or travel industry is preferred.
• Freshers with excellent communication skills and a strong interest in travel sales can also apply.
• Good convincing and negotiation skills.
• Ability to handle multiple leads and follow-ups systematically.
• Positive attitude, confidence, and willingness to achieve targets.
• Basic computer and WhatsApp skills.
• Candidates who are passionate about travel and enjoy speaking with customers are encouraged to apply.

Key Performance Indicators

• Number of calls made
• Lead response time
• Follow-up completion
• Enquiry-to-booking conversion
• Monthly sales achievement
• Customer satisfaction
• Quality and accuracy of lead updates

What We Offer

• Competitive salary
• Attractive sales incentives based on performance
• Opportunity to grow within a rapidly expanding travel company
• Training on domestic and international destinations
• Exposure to travel sales, customer handling, and destination products
• Performance-based career growth

Ideal Candidate

We are looking for someone who can speak confidently, follow up consistently, create customer interest, and close bookings.

If you enjoy talking to people, love travel, and are motivated by sales targets and incentives, join Tourmax and build your career in the travel industry.

Apply Now and Become Part of the Tourmax Team.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person